New American Funding Reviews
Review by Steven Snyder for Bassam Bandak
Completed transaction on December 10, 2020
Things went pretty smoothly with a fair timeline. Web portal wasn't useful for seeing current status and where in the pipeline we were at. I had to contact people to check in.
Review by James Stone for Jennifer Bryant
Completed transaction on December 10, 2020
Jennifer helped us refinance our home giving us a lower interest rate and shorter amortization period.
Review by Thomas Juzwiak for Anonymous Anonymous
Completed transaction on December 8, 2020
There was some hiccups in communication. The process took a lot longer than we expected and at one point we reached out numerous times and didn’t hear anything back so we thought the refinance might not happen. Also with closing the cost was a lot more than we were told and the process for paying the closing cost was not communicated well. When we tried calling while we were signing papers to ask questions no one was available which was frustrating because the notary said he couldn’t help us.
Review by Matthew Anderson for Tish Scott
Completed transaction on December 8, 2020
I had an overall pleasant experience working with Tish Scott. Between the choices of "just OK" and "great" I picked "great" because she means well and has your best interests in mind. However the "hurry up and wait" part of this process seemed worse than I'd remembered in the past, and I had to submit excessive documentation, some of which didn't end up being necessary. Then, I had to shoulder the cost of extending the rate lock another 10 days when NAF failed to get VA approval.
Review by Jennifer Nilson for New Morrow
Completed transaction on December 7, 2020
There were several issues with associates and a lack of communication. I was repeatedly ask for information that already provided or was not relevant to our loan. Also paperwork that was sent for review with incorrect information. The amount due at closing was complete wrong. Chris assured me that it would be correct but you are sending it " for review" I feel it should be correct. Everyone was polite and nice.
Review by Jennifer Little for Scott Sheldon
Completed transaction on December 6, 2020
It was memorable, I just wouldn't describe it as pleasurable. Scott is very responsive and makes himself available. I believe he tries to answer all questions and did everything he could to meet my needs. What is unpleasant is the rush to close and the personal references to how I am acting and feeling. This is an extremely stressful process, dealing with extraordinary amounts of my money. Any feelings I am having during this process are my own and are not up for analysis by my loan officer.
Review by Thomas Schlotte for New Sinak
Completed transaction on December 6, 2020
great doing business with your company.
Review by Robert Hathaway for Anonymous Anonymous
Completed transaction on December 5, 2020
The refi has been in process almost 4 months, and is still not done. Lots of communication up front, then things got really quiet. Several documents had to be submitted multiple times, and I actually ended up having to call the title company myself at the end to track down payments. Still waiting for the consolidation payoff.
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