New American Funding Reviews

Issue 1: We received outdated information at the outset of the process, regarding the NAF Cash rent-back cost. It turned out to be $1000 more that what was on the info-sheet we got, and it was basically too late in the process to change it. Issue 2: The loan documents had costs shown incorrectly throughout the entire process, not corrected until closing day. The software did not accurately reflect the amount we had to bring to closing and so we had to come up with another $3800 at closing. The issue was apparently software related, but it was not caught till the last minute and led us to believe that the loan was a better deal than it turned out to be,

Nothing special. Getting a mortgage is a stressful moment for everyone and it is hard to say that the time was memorable. Also, we worked with Alan, not Devin. We never talked to him

Robert was good. Margie Bautista wasnt the best. We would give information, but some how would get lost even though we sent it correctly or she would misunderstand it. Pricing kept changing as well.

Continued communication accross the different roles (officer, processor, etc.) and what was going to happen BEFORE it happened is essential and New American didn't do that. Mark was great when info was requested. I don't need someone to hold my hand through this; I've been through this many times in my life. But continuous proactive communication is crucial. Thankfully my wife is much more patient than I during the lending process but there were many times I may have called it quits because of lack of communication or unexpected activities. Processors, especially, along with the officers and underwriters need to be trained in the art of communication. Pick up a phone or send an email as soon as you know something is happening.

Although Lyndsey was very personable, what we discussed at the inception of my loan application and the loan product I actually received were vastly different (by about $20k). I had followed up with her via email and phone call multiple times to receive clarification and/or a correction. I believe that it was a critical time in my loan process because this was the time of my signing the disclosure and I unfortunately did not receive any answers--it was "radio silent". The terms and loan amount Lyndsey and I discussed were not the same, but at that time, and since I never received feedback, I continued with the loan as it was written. In my opinion, there should be better and more responsive communication with loan applicants, especially when they are at the point of signing the loan disclosure. The follow-through of the loan consultants could be critical in applicants closing their loans.

I needed more answers during the process and it felt like I wouldn't get them. In the end she worked her b*** off to get my daughter and me into our home.

I understand Morgan was off during week of closing for my clients I felt communication through closing could have been better. Having another point of contact.

Gave us all information needed