New American Funding Reviews

I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.

Buyer should have been signing prior to the close date if the Lender requires 24 hour document review prior to funding. The closing was delayed one day because of this.

I felt not as much communication as wanted. I called to ask most things. Since it was doublewide no one told me had to have title turned into real property til 2 days before suppose to close so had to run to dmv to get done

Brittani did email constant to keep me up to date.and replied too all my emails. I was not notified of different loan amount. I felt she did not hear what I was saying until I asked her to focus. There was a lot of bad things that happened to make this a horrible experience w the company which is why I would not recommend anyone. Brittani however remains in contact w me and I didn't feel alone in the process. She's good at getting things organized and helpful in all areas if the process. Brittani Thank you.

Everything went OK

Lucy was great as far as getting on top of getting everything for the loan to get approved and she did it fast. She's good at what she does, however she forgets that we were first time homebuyers and left us VERY confused through alot of the process. If it hadn't been for my realtor I really wouldn't have known what I do. I just think in order for me to recommend her it would be to someone who has already been through buying a home because I would NEVER recommend a first time home buyer to her. It's confusing enough as it is.

Communication promotes a smooth closing which unfortunately we did not receive from this Aspen. As the selling agent, I was notified by the buyer’s agent of a lien that was “not allowed” due to FHA regulations the day before closing. Had I been made aware early on- I could have advised my client accordingly to ensure an on time closing. Seller was extremely inconvenienced due to the lack of communication on this matter and had to remediate this in a short timeframe. Closing was delayed 7 days and many times we could not get a straight answer when asking for an update from the lender.

i know you guys were probably business with tons of loans but the communication was not good. i would have to email weekly asking if you need anything else from us.