New American Funding Reviews
Review by Michael Stefaniak for Zac Centi
Completed transaction on January 17, 2022
Although it was a pleasure working with Zac, Kylie and their managers, it was very frustrating and tiring having to satisfy their underwriters behind the scene. Understanding they need information to make decisions on loan, it was never ending. Frankly, if it wasn't for the $600 I paid for appraisal, I would have walked. The irony is we already have a loan from a great experience through Zac so surprised this was such a nightmare. Suggest Value Stream Mapping your underwriter dept.
Review by Kiana Petty for Jay Wagner
Completed transaction on January 15, 2022
I would have liked better communication. Any time I wanted an update I had to reach out , rather than being updated when something changed/came up.
Review by Karen Butler for Paul Haynes
Completed transaction on January 15, 2022
The last two weeks prior to closing I believe Paul was on vacation as was Elise who was handling paperwork. Paul had no out of office on his email nor did it state who to contact in his absence. Fortunately Elise did.
Review by Tana Stauffacher for New Jensen
Completed transaction on January 10, 2022
Communication isn't great regarding time line what to expect ect...
Review by Justin Spears for Laura Hurtado
Completed transaction on January 8, 2022
I only heard from my loan officer the first couple days and then around closing time. I could not reach my loan officer in the time period between. I am so thankful that Devyn Hensel was available to assist me in this process. Her customer service was top tier!!
Review by Duc Pham for David Tang
Completed transaction on January 4, 2022
Good advice
Review by Reaz Chowdhury for Luke Stafford
Completed transaction on January 3, 2022
There seems to be gap with underwriter and Loan officer on requirements. Loan officer should be fully aware of documentation require for loan. That would have avoided lots of back and forth. I had to escalate to manager due to lack of response from loan officer. Communication definitely needs improvement.
Review by Annina Macdonald for Alex Babiniec
Completed transaction on January 3, 2022
Alex wasn’t great at explaining what to expect from the full process as far as what steps all need to take place and how long it’ll all take. We had to ask for updates often
Smart Moves Start Here.