New American Funding Reviews
Review by Kevin Thompson for Anonymous Anonymous
Completed transaction on April 11, 2018
Patrick is very on top of his job. But I found it extremely difficult to get him on the phone to reply. Buying a home was very frustrating for me trying to get everything together. When I did get in contact with Patrick he did help me feel like I was in good hands and would be taken care of.
Review by Alfredo Ortiz for Anonymous Anonymous
Completed transaction on April 2, 2018
Was told we were gonna close on a certain date and didn't met the deadline. But other than that had a good experience.
Review by Lynn Stange for Steve Schauer
Completed transaction on March 27, 2018
At the beginning there was good communication and response. As the loan progressed there was frequent miscommunication and last minute requests for documents. There also were at least 4 different people involved including Steve which was very confusing. Perhaps this business has grown too fast and keep up? The customer service was lacking. Next time we will use a more hands on and customer focused loan officer. We were able to close on time which was helpful.
Review by Gary Knight for Anonymous Anonymous
Completed transaction on March 22, 2018
Michael Kerby's performance was generally pretty good except for his failure to follow our direction to send emails to my URL, rather than my wife's (who initiated contact with your company). However, frankly, I cannot give other than a poor rating for his assistant, Jaclyn Brainard, who sent emails requesting various documents. In fact, I sent 2 documents to her on 3 occasions and was still requested to provide them again. She apparently refused to read the documents which were sent to her.
Review by Bryson Dearen for Anonymous Anonymous
Completed transaction on March 11, 2018
I didn't think the communication was where it should be. Jaclyn was very friendly and helpful but at times I had to call multiple times and speak to a manger to get this loan to close.
Review by Pratik Guharay for Anonymous Anonymous
Completed transaction on February 16, 2018
There were too many computation error in the closing document and we had to constantly review and correct as we go through the process. We did not receive any home loan kit that supposed to have the information to guide us through the process. However we ended up signing the closing document stating that we have received the home loan kit and we felt completely surprised of that. The process of making correction to closing documents went up to the closing date and that was a painful experience.
Review by Brittany Miller for Anonymous Anonymous
Completed transaction on February 7, 2018
-better communication with team members, be on the same page -more time and care in answering questions that aren't typical -clearly express needs to home-buyer, avoid having them to run back and forth to acquire necessary documents in appropriate format (as in - what the loan company needs)
Review by John Morales for Anonymous Anonymous
Completed transaction on January 31, 2018
Hi I can't say much of Miguel Davila. If he was bad or good. Since the one who started my loan was Taylen Todd. He was a great guy. He did the impossible to do it possible. You guys did my dream come true, and I'm really happy. New American you guys are the best......
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