New American Funding Reviews
Review by Gary Johnson for Jon Ware
Completed transaction on May 3, 2024
On a positive note, our transaction closed. It did not close on time because of a lack of communication between my client and the loan processor, Kristin Mack. She did not return phone calls in a timely manner. Kristin did not adhere to the time constraints of the Purchase Contract causing a late closing. When issues did arise, Kristin did not devote complete and timely attention to them. Kristin wrote unprofessional responses in email form. When she had the opportunity to remedy the closing delay, she did not claiming, "it was her day off." The way to make it better in the future would be for the loan processor to focus on the borrower first. Respectfully, Gary Johnson, Buyer Agent
Review by Glena Doris Rose Hoffman for Davon White
Completed transaction on May 3, 2024
Davon White was great- the title company is where everything went wonky.
Review by Joshua C Seals for New Fernandez
Completed transaction on April 9, 2024
The amount of paperwork needed was ridiculous and it was a struggle to get a hold of anyone.
Review by Laura Coronel Vidoza for Christian Funes
Completed transaction on April 2, 2024
Communication can be improved.
Review by Travis Howe for New Jensen
Completed transaction on March 29, 2024
I’ve never heard the name of the loan processor until this survey. Andy was ok to deal with but the thing that got to me was constantly asking for more and more new documents out of nowhere. I understand getting a loan can be different for everyone but it was exhausting. I suggest one solid list of everything a person might need to provide to the mortgage officer with in order to purchase a home. Rather than needing to provide new documentation on a day to day basis.
Review by Dave Jorge for NMLS 6606
Completed transaction on March 22, 2024
In the future, Please don't interfere with matters to be discussed between agents and buyer clients. In no way should a lender have a conversation advising clients that they must have a home inspection. The Client had already made an informed decision to waive the inspection. The clients signed multiple waiver forms stating they understood the potential risk involved in waiving inspection. Hearing this from their lender... After an offer was already accepted.. was unfortunately one instance my buyer clients were uneasy about the lender buyer client relationships. I don't intend to insult.. just to inform truthful feedback to better your work habits. Best wishes for positive momentum towards improvement.
Review by Patsy Garcia for NMLS 6606
Completed transaction on March 11, 2024
Just more communication from Sean and a bit more patience. But we got through it so that's all that matters now!
Review by Daniel Frey for New Sou
Completed transaction on February 24, 2024
It wasn't Anna that was the issue, we had to extend the contract due to the processor who failed. They waited until the last minute to get information regarding Logans paystubs. This made everyone very stressed. Very poor customer service. With great local lenders I will never use an out of state lender. The time difference was also an issue.
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