New American Funding Reviews
Review by Mithun Kumar Reddy Seelam for Indy Johar
Completed transaction on February 19, 2024
Overall it was good. It would have been better if the communication was timely.
Review by Itinder Kaur Mann for Indy Johar
Completed transaction on February 19, 2024
The lack of communication and updates from Indy and his team left a bad taste with overall process. The rates offered was amazing but the customer experience aspect was missing overall. Reaching out to him or his team for clarifications was a one big headache and one seemed better off finding answers to questions from internet than approaching them for the same, as the responses were very blunt as if the business didn't actually matter and they were doing us a favor by giving a loan.
Review by Brian F Thompson for John Murray
Completed transaction on February 8, 2024
The process started out fine, getting a quote and initial numbers. But once that was done I did not hear anything for a long time. I was not sure of the status, and then suddenly I got an email with a closing date. I needed to change that date, which was fine. Then on the closing date, I realized I was never given the final numbers in order to get a bank check, and when I tried to communicate to get them, I got no answer or response. Not impressed.
Review by Emily J McBride for Tim Shultz
Completed transaction on February 8, 2024
Communication improvement when specific needs are discussed and specific questions are asked.
Review by KATHLEEN A WALSH for Suren Sampat
Completed transaction on February 8, 2024
I found it rather annoying that all requests from the loan officers needed an immediate response, I.e., everything was time sensitive. However, my questions would go unanswered for days on end. I also found the online system to be very frustrating. Not user friendly.
Review by Larry Reissman for Kevin Kuechler
Completed transaction on February 8, 2024
The portal was a strength and helped with the process. After submitting what I expected to be all the documents, I had to submit more due to the length of time it took to review/approve application and an error regarding cash back. To Kevin's credit, he was able to obtain a lower rate in recognition of these misteps. I have used Kevin many times prior, and this was the first time I would have to give the process only a "good enough" rating.
Review by Shansha Wilson for New Baack
Completed transaction on February 7, 2024
Better communication between everyone. Not a back and forth thing. One person says one thing, another says another. Didn’t seem like everyone was on the same page with things
Review by Kenzie Cross for Kim Pampell
Completed transaction on January 3, 2024
Quicker communication and response times. Being notified of interest rates and other options earlier. Only received notification a few hours prior to have to make decisions when trying to lock in interest rates.
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