New American Funding Reviews
Review by Michael Shaner for New Lesinski
Completed transaction on June 7, 2021
I explained from beginning the refi must include both addresses as well as appraisal. Time after time I had to explain and catch mistakes. Closing kept being delayed. My first closing had to be cancelled as it did not include 2nd address. Another attempt to close and noticed escrow was not including taxes and insurance on 2nd address. The 2nd address is my mother in law apartment on top of my garage. It had to be included. Mike
Review by Nicholas Loftis for Jason Moorer
Completed transaction on June 7, 2021
Transaction was very easy, quick turnaround. Jason was very helpful and communicative at the beginning of the process. However, several voicemails and emails went unanswered. After all documents were submitted, 0 communications went out in regards to next steps besides the automated "Congratulations, next steps email" I currently have an email and voicemail into Jason as to why the final disclosure documents did not matching the closing documents, this was not communicated prior to the notary
Review by Paula Hill for New Glick
Completed transaction on June 6, 2021
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Review by Tracy Wiggins for New Suvalic
Completed transaction on June 5, 2021
On closing day, we we’re scheduled at 11 AM and we’re sitting there waiting until after 2 to close (I actually had to leave my Buyers as I had other appointments) and we had no communication. Myself and the client had to reach out several times before he finally responded. He claims to have been in a meeting but there’s no excuse not to communicate the truth of the closing situation. We felt left out in the cold and disappointed.
Review by Deborah Choate for Heather Call
Completed transaction on June 3, 2021
No
Review by Dallas Hill for Jacob Hayes
Completed transaction on May 25, 2021
Docs didn’t get to title company until 6pm the night before closing. Lack of communication, no return emails or calls, title company called me several times. Left a bad taste .
Review by Elizabeth Lopez for New Lazo
Completed transaction on May 24, 2021
After the initial flurry of telephone calls in the sale of the loan and us collecting all of our information, the communication dropped off completely. It’s been two weeks since we signed our final docs with a notary, and I have received no guidance from someone at the office on what to do next. Other than putting some things into my plate, like calling a number for my refund, and to set up a new payment schedule… I thought that was their job. Still haven’t heard anything back from my last call.
Review by Stephanie Baxby for New Glick
Completed transaction on May 9, 2021
This feedback isn't for Eric Glick in particular, but for NAF. I started my application with Gateway Mortgage with Addison. It was never explained to me that Addison would no longer be involved. I was passed to Eric, but mostly dealt with by Cari. Almost all communication was via email or forms. It felt very mechanical. I was only asked for additional information on this loan on the day before closing which was very stressful and frustrating.
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