New American Funding Reviews
Review by Brandon McElroy for John Burnett
Completed transaction on September 27, 2023
Communication, John was helpful and I don’t blame John, the underwriters changed there minds every other day and I had a hard time getting ahold of anyone.
Review by John Kenney for NAF ID#6606
Completed transaction on September 20, 2023
Unclear communication, difficult to reach agents/brokers at times. Gave us unreliable monthly payment and down payment amounts (draft closing disclosure monthly payment and gift amounts were significantly lower than final closing disclosure monthly payment and gift amounts). Just be more responsive and be more forthcoming and accurate with expected costs.
Review by Liam Egan for NAF ID#6606
Completed transaction on September 1, 2023
I didn’t have much conversation with Brad so it’s hard to give a proper feedback. We only spoke twice the whole transaction. He did communicate with the client on a regular basis from what I was informed.
Review by Kristen Noorlag for NAF ID#6606
Completed transaction on September 1, 2023
It seemed that in the beginning, Michael was on top of things but once the loan transitioned to Grace, who went above and beyond by the way, he seemed to be completely out of the loop or 2 steps behind in the knowledge of what was going on with the transaction. In my opinion, he did not manage some of the difficult things that occurred during our process (difficulty getting information from the seller, etc) very well. If I had been notified sooner I could have circumvented some issues as often when he did finally notify me and I did become involved, the information needed was quickly received. I have had some great experiences with NAF but I do not count this as one of them.
Review by Amanda Dunn for New Wulf
Completed transaction on August 31, 2023
I really wanted to LOVE working with USA Mortgage, but I was really disappointed in the lack of communication. My realtor had to prompt the final closing disclosure as well as a few other important parts of the buying process. The financial process of buying a home was already stressful enough. With that said, when I was able to communicate with Amy, she was friendly and super knowledgeable and very experienced. We also worked with Ashley who was phenomenal.
Review by Eugenia Tillman for New Wulf
Completed transaction on August 31, 2023
The commication directly with me the customer could have been better.
Review by Lumiere L Moore for New Gouveia
Completed transaction on August 18, 2023
The communication was poor. I often did not receive info on changes, updates, and deadlines.
Review by Miriam Simpson for NAF ID#6606
Completed transaction on August 15, 2023
I emailed and didn't get a response. I didn't deal with Shay so I would say I didn't really get any communication. I dealt with Rafe who continuously kept me informed.
Smart Moves Start Here.