New American Funding Reviews
Review by Kathleen Donovan for New Lombard
Completed transaction on September 2, 2022
Diana was great but the processing agent that finalized the paperwork was not helpful and made many errors that were a pain to correct and could have cost me money.
Review by Kenneth Good for Khalil Jaafar
Completed transaction on September 2, 2022
Communication wasn’t that good .. it took sometime to return phone calls overall it wasn’t a good experience wouldn’t recommend
Review by John Ullman for John DeGroot
Completed transaction on August 30, 2022
Better communication while processing the loan. Notable the initial delay of closing.
Review by Travis Gregory for Lisette Perez
Completed transaction on August 29, 2022
Communication over the course of our loan process was awful. We were contacted by multiple loan officers as the management of our loan changed hands which was very confusing. On top of that, when we tried to get answers around anything, we couldn't get a hold of our loan officer or the underwriter. I've been through several loan and home loan processes and this was hands down the most confusing and frustrating. You all had great reviews online but that quality has clearly fallen to the waist side. You have our loan now but when the time comes, we will likely refinance and go elsewhere.
Review by Loria Hamilton-Field for Michael Javaherian
Completed transaction on August 28, 2022
The buyer wasn't happy with the communication. This was a first time buyer and had a lot of questions that weren't answered when they were needed. He felt like the only communication was when a document was needed.
Review by Audra Clarke for New Piccinini
Completed transaction on August 26, 2022
It is not that it was not memorable. I just never interacted with Michelle in any way. I called her and emailed her but was responded to by her team through the entire transaction. It was a smooth transaction by the way and her team was helpful and your automated follow up systems are nice.
Review by Jack Boyer for Joshua Yancey
Completed transaction on August 26, 2022
Working with Josh was one thing. The Processor Margie Bautista has to be the worst in the industry. There was deception throughout the process. I wanted transparency and that was not there. 2 Months for settlement and it was all on Margie. I will never refer New American Funding to anyone. Neither will either of the Realtor's involved with this transaction.
Review by Nichole Moore for DeAundrue Simmons
Completed transaction on August 22, 2022
I was advised most loans would close in 30 days or less in the beginning. Serious lack of urgency and lack of communication with the original loan processor, Ashley caused significant delays. Began the loan process end of June and did not close until August. Communication with loan officer was very good in the beginning and then communication halted and there were no little to no responses regarding my concerns with the loan processing status. Good communication should occur throughout the entire loan process not just in the beginning as a sales tactic. Once my file was reassigned to a new loan processor, Michael F. things went more smoothly and communication was timely. Overall I would rate the experience a 6 out of 10.
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