New American Funding Reviews

-Hard to get ahold of loan officer after he had our business -requested specific escrow company and sent the information to loan officer but that company was not used. Loan officer said afterward it was on me that I did not send correct info, although I had sent everything he told me to -closing was a disaster with title. Two days late funding and everything they asked for to send “immediately” should have been taken care of prior. Escrow should have already had payoffs and where to send checks to. -Still waiting for a credit company to receive payoff

Lenders were impossible to get ahold of. Took over a month to close after they said their were ready. Requested info that was incredibly hard to get in this area and was not necessary.

Miscommunication between keara and other loan officers caused issues. Keara would not always fully reply to emails and questions so sometimes we had to ask multiple times or go to the person above her for answers.

Well we had to resend check stubs multiple times, the process took so long we were charged to keep our rate locked even though it was not our fault. And the monthly payments went up at least 5 times. Closing date was not met and had to be rescheduled.

There was a Huge lack of communication. I was constantly being tossed over to other agents. I started day one with you and had called you numerous times to have Jackie&Heather to answer questions. Also I did not receive the extra money that I spoke with you about and also Danny never received his full amount according to him. I am grateful that you got me into a loan, but really disappointed in the absence of your initial intentions from day one.

Unfortunately, we did not have a very positive experience with New American Funding. As first-time homebuyers, we were completely new to the process and entrusted New American to assist us. We wish we could have received more communication/explanation and accountability from the New American team. For example, we often received various application materials or documents through Docu-sign without an explanation as to what the document was, or we would receive multiple documents that appeared similar without any indications of the changes or corrections made. At various times when we asked for clarifications or to point out incorrect information to be revised, we were told to just sign, and they could fix it later. These minor exchanges really lowered our confidence in this process as first-time home buyers. We also had various occasions where we were told one piece of information and later found out it had changed or was incorrect. Additionally, there was a significant mistake made at our closing that, in our opinion, should have been caught and fixed prior to the closing day. There was no response for this mistake from the New American team until the closing was finalized. Even after closing with the title company, New American was calling us to ask what happened and that we would have to sign more documents because of their mistake. When we did hear from New American, there was no explanation other than to blame other members or that it should have been caught. This caused us a longer and more stressful closing day, where we had to pay additional money out-of-pocket that was not accounted for but should have been. While we understand mistakes happen, we also heard from our New American Team that this specific mistake has never happened before. We did not feel confident going into closing that the documents would all be correct based on our entire experience, and unfortunately, they were not. While this mistake may be small in the loan/mortgage field, this mistake caused significant stress and was not addressed sufficiently during or after closing. While the team we worked with was nice, we felt there were various mistakes and miscommunications throughout the whole process. We had an unfavorable experience and do not plan to use New American Funding in the future.

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