New American Funding Reviews

Unpleasant isn't a strong enough word, it was the worst mortgage experience I ever had. Very unprofessional. My credit score was over 800. I have gotten a mortgage with a credit score of 625 and supplied less info. I had researched your company before choosing them, not sure where the reviews came from. 1) I had to keep calling to get someone to talk to me. I was told someone would call and they did not, so i called back twice. 2) I asked if my mortgage would be sold, I was told no, it was sold before my first payment. 3) Some back office person, sent me a document directly to my gmail account that included an attachment with my SSN. Was sort of told, o well. So much for security. Since I had worked for the Federal Reserve Bank I know the importance of personal info security. The document wanted my signature to get the past 3 years tax docs, since my income was new due to retiring, i said it had no value, Marc concurred, yet at my closing I was forced to sign the doc or not close. 4) Another back office person sent me a doc to wet sign and return. I printed only to find it wasn't my document it was for someone in New Jersey. I responded with a wet sign of my original that I had e-signed. I asked where my doc had been sent and did not get a response or any reference to their error. 5) Did not appreciate the surprise docs in my closing. 6) in the past, with other mortgage companies, any accounts to be paid off, the checks were sent by the mortgage company. I was never told that I would receive checks via fed ex, that I would need to send out. A signature was not requested. I was calling my car note company asking why the payoff wasn't showing. I ended up calling Marc, who told me an envelope with the checks had been delivered the previous Thursday on Jan 27th. I found out about the envelope laying on my porch on Feb 1st, only because there was a package there i could see. Had I been told this was how things are done, I would have watched for the delivery, that lack of knowledge cost me money. 7) Was not told I would need to copy 2 forms of ID for the notary. I had to give her a copy of my license and my SS card. I do not recall ever having to do this is the past. Luckily I have complete ID, so I have locked my credit file so nobody can open any new accounts. I am more likely to tell others to NOT use New American Funding.

Misleading about everything happy to have gotten the lone but I feel like I really got taken

I feel like communication was an issue. Requesting information that was already submitted or claiming that I never sent things that I sent. The underwriting process was more stressful than it needed to be because of communication gaps.

Everything was amazing at first. Gabe gave great advice and answered all our questions. Then after the file went to the next step communication was lacking. We asked multiple questions and was given a “it’ll be fine response”. In the end it was not fine and delayed our signing process. Additionally, we did not receive what we were expecting and are still waiting on closure for that.

I’ve never received refunded funds for pest prevention. Which I paid and was charged by Stewart’s Title. Other than that thanks.

The appraisers that were hired drug their feet to submit their report which lead to closing being a month after the original date. The notary that was hired for settlement with my wife in NJ made mistakes that delayed closing further. My homeowners was nearly canceled because the checks were not sent out in a timely matter.

I was told that I would get back money on my loan. I did not get the amount that I was told or looked forward to. I probably would not have done the loan had I known that up front.

Time delay, lack of communicarion, to defensive