New American Funding Reviews
Review by Nicole Johnston for Beau Charbonneau
Completed transaction on August 18, 2021
My interest rate was locked in without my knowledge. The communication between beau and Echo was non-existent. They would both request the same forms multiple times and we received conflicting answers. On the day of closing they were requesting a signed termite form, which we sent weeks prior, and they needed a form to show that our old house was paid off. This had nothing to do with us and we were worried that the paper work we signed that morning, would be invalid if we didn't get them form.
Review by Sheila Cooperman for Moni Amasio
Completed transaction on August 18, 2021
The entire process took much too long. Granted it was a busy time in the mortgage business, but that is no excuse for poor communications with an existing applicant with impeccable qualifications over a two month period. It took emails to the CEO and head of customer service to close this loan. Which happened in less than a week.
Review by Kevin Huelsmann for New Talick
Completed transaction on August 18, 2021
Waiting til 2 days before closing to communicate that buyer is lacking documentation.....call should have come sooner in my opinion. That would be the reason for low scores. Jody did work through it and got it done.
Review by Michael Duhart for New Watkins
Completed transaction on August 18, 2021
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Review by William McBride for Ryan King
Completed transaction on August 18, 2021
A simple re-fi took 4 months to complete. There were errors in the closing documents that caused us to have to close twice. NAF notified our insurance company of their involvement two months prior to close causing confusion and our insurance premium payment delayed up to the date of cancellation. Ryan did the best he could but his company failed him.
Review by Roberto Talamas for Alyssa Tavizon
Completed transaction on August 18, 2021
I have never worked with a lender that changed the CD numbers the day of closing AFTER the buyers had already signed the docs at title. Improve communication and review your numbers way before you send them to Title.
Review by Charmaine Sargent for Tony Lam
Completed transaction on August 18, 2021
It’s not so much Tony, as it is the entire organization. Unorganized. Sloppy. Miscommunication on several levels.
Review by Johnny Sebastian Panikulam for Sharon Hollywood
Completed transaction on August 18, 2021
It is difficult and challenging to keep tabs of multiple clients together simultaneously especially during busy times as now. But continuously communicating with updates would have been appreciated
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