New American Funding Reviews

The majority of lenders are using automated updates for notices to all parties. This was not provided. Buyer and myself had to call Joel for updates. Communication issues could have been avoided if updates were provided. Wendy was constantly incorrect on her figures with my client and rarely returned her emails or phone calls. Me or my husband will not be using this company or lender again due to a discrepancy between disclosure numbers and final settlement statement. Really put a stress on what

I requested to move up the close date and was told that was not a problem. When speaking with another agent that was helping with the loan that information had not been passed along. I was also pre-approved for 130K and requested a loan for 102K after a 25K down payment. Just before I am ready to close I was told that I needed to pay off my motorcycle because I was over my debt to income limit. Why was I preapproved for 130K if I couldn't make 102K? Makes it hard to find a house.

If people would pay attention to what they are requesting over and over again and again and not looking thur the whole fax they received. I understand they have to have their t's crossed and their i's dotted, but repeatedly faxing the same information over and over again. I don't know what is out there in fax land, but It frightens me with fraud. I have a great credit score and not willing to compromise this, but the staff is. Very concerning.

We have done loans and refinanced before and never had to go through so much, they asked for way to much and over and over and seamed very unorganized and asked for the same stuff several times and verified employment at least 3 times, it was over kill. Some of the paperwork at closing was wrong - such as we had to sign that we understood our first payment was under 30 days - when it was way over 30 days. Our names was wrong on some of the paperwork.

I was asked for the same documents over and over in different formats.My daughter was sent papers to print, sign and fax back..after spending $10 to do this .it was the wrong papers sent to her.Was promised a refund from the person who made the mistake, still haven't received it. Everything was last minute..was not advised what I would need at signing...brought a cashier's check which I paid $10 for and ended up not needing it.took 3 hours to close because papers weren't there.hassle after hassle

We appreciate everything you girls did, but we had some things that didn't sit right. The biggest was my fiancee not being included in the correspondences, even after asking. Next, was the delay's. After that, was the lack of communication & updates. Lastly, was what appeared to be the dropping of the ball. We get things happen, but think there should be check lists or something to avoid would be delays. We are happy to have our place, but overall we were not pumped about the experience. Thanks

More responsive. More communication. Return emails and questions in a timely manner. Also, this one is HUGE: turn things in on time. We didn't close on time and documents for other things and appraisal was all done after agreed upon deadlines or very last minute.

The refinance took way too long. This is a company that is supposed to be specializing in re-financing after a bankruptcy. We had to call our former lien holders to get the pay off statement. No record of any third party communication. When we conveyed our concern about the weeks of delay, we were met with a nasty e-mail that was far from civil. We still have a bad taste for this company. We're just glad this process is over with.