New American Funding Reviews
Review by Catherine Coomer for Anonymous Anonymous
Completed transaction on September 23, 2017
Lack of communication, ridiculous demands from the underwriter that were constantly changing with little or no time to accomplish them while working full time, the literal last moment delays in closing all while I was dealing with my fathers cancer and death. I would have to say that working with New American has been the most unpleasant experience of my life!
Review by Brittney Castro for Anonymous Anonymous
Completed transaction on September 14, 2017
Don't ignore emails or text messages
Review by Kevin Bogdon for Anonymous Anonymous
Completed transaction on August 23, 2017
The closing process took 58 days, with many headaches along the way. Closing on time, delivering on actual promises and using experience with more foresight will avoid unnecessary last minute requests and improve the customer experience greatly. I have closed on no less than 10 different houses and this particular process as been nothing short of tortuous for both my wife and me. Thank you for finally pulling the loan over the line and making time to discuss my concerns afterwards.
Review by Patricia Trujillo for Anonymous Anonymous
Completed transaction on August 2, 2017
As I shared with Kameron I found communication lacking from Grace, loan officer, and insufficient from Kameron. Just 2 days ago I sent an email to Kameron which he never answered. I felt as if I was passed off once I decided to go with your company. Prior to that he was quite attentive. Left me feeling like the loan went through so I wasn't important anymore. I'm pretty disappointed. I hope future interaction with your company goes better.
Review by Alvin Lott for Anonymous Anonymous
Completed transaction on July 23, 2017
Amy his assistant was awesome she was on top off it through the entire transaction.
Review by Steve Bock for Anonymous Anonymous
Completed transaction on July 19, 2017
Communication. Getting right docs to the title company so we didn't have to make two trips. Also, we were told numerous times that are documents have been sent over the title company on Wednesday. They didn't arrive till Friday late in the afternoon. On the documents there was no mention of my cell phone which would've been good so that the title company could get a hold of me. Since we were no longer living at the house we sold.
Review by Nancy Lonsway for Anonymous Anonymous
Completed transaction on May 27, 2017
Your underwriters are unreasonable. They wanted a current mortgage statement after receiving CD for my TX home and a letter from mortgage co that it was paid in full. Then they called and grilled me. They wanted E statement for wire of down payment from TX credit union to NM one but would not accept them without URLs that couldn't be captured. Then asked for letter from my NM credit union to verify account was legit. They abused their position of loan approval with nonsensical demands.
Review by Timothy Starr for Anonymous Anonymous
Completed transaction on April 22, 2017
Better communication
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