New American Funding Reviews

Communication is the key to everything and we had a very lack of communication from our loaner/office. Hope they would improve their skills with communications because that’s all what its based on mostly. When needed we couldnt reach them and we had to wait way too long but overall nice people to work with. Keep up the good work and please get better with your communication skills. Thanks

Communication is very important, every time I reached out, it seemed like I was a bother. When I call and receive a text back is very off putting.

More communication

Lack of communication and direction given, just documents sent and instructed to sign. When questions were asked, answers were as if I should know the answer. Customer service is not a strong point of this company.

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They have the best assistant in Spanish who is Keyla Rosario but the closing math was never exact and always changed to hurt my income.

I was prequalified for $350,000 and found a home for $330,000. The week before closing I find out that underwriting was not happy with the debt to income ratio, even though my debts decreased since the last credit pull. My loan officer low ball estimated my home owners insurance (all quotes were significantly above the 1800 he estimated). I was told underwriting may make me pay off a credit card or two. So I kept asking for a closing amount, but kept being told they didn't have one. A week before closing, while I'm being pressured to quickly sign documents that were sent to me via email 2 days prior with no vommunication that they were emailed, I discover my closing costs went up by $3000! So I'm sitting in my vehicle at work being told I had to sign the docs or we wouldn't be able to close in time. The $3000 was a payoff of 5 credit cards. 3 of the cards belonged to my husband who isn't even on the loan. The amounts owed were incorrect. One of my husbands credit cards was at a zero balance and he sent the statement to show it had been paid. The balance they were saying he owed was $247 from the credit report. They verified the information and charged us $250 to verify a $247 charge. So essentially it cost us even more money to verify what the statement already said. Had the lender explained there would be a charge exceeding the amount owed on the credit card we would have had a $247 credit coming to us versus paying $250 for a verification card. I felt like it was done intentionally. Coming up with an additional $3000 at the last minute was stressful. Then the lack of communication between funding and titling almost caused us not to close in time. This is my 3rd home purchase and this has by far been the worst experience Ive ever had with a lender.

miscommunication, not telling me about limitation of seller concession, closing cost keeps changing, sometimes unresponsive from loan officer and loan processor