New American Funding Reviews

We kept getting asked for information that we had already provided. I think having 3 separate places to send info may have been the culprit. There was an online portal, plus an assistant to Molly who we emailed info to as well as the loan processor. I think it would've been easier to have just one place to send info. Also, our property management rep told us he had to keep resending things he had already sent, plus he would never get a response back letting him know that it was recieved. That bothered me that you took up so much of his time with that. I also did not like the fact that underwriters were digging into every single aspect of our lives including our other rental house and our S Corp business which had nothing to do with this transaction. We had already proved that we could pay the loan back, but kept having to keep proving ourselves. We also did not have the autonomy to choose our own homeowners policy terms and that was dictated by the lender behind our backs which resulted in a much higher premium than we were prepared for. That was a real turn off and was very unpleasant. When I was asked to provide bank statements one week before closing, that was the final straw for me and I refused. Bottom line is that we will not be using this lender ever again and we will recommend that others do not as well.

Mrs. White came highly recommended however she failed to follow through on general customer service such as but not limited to returning phone calls and inquiries. This happened multiple times while trying to communicate with her. I read her reviews after the recommendation and I was hopeful/ excited about having the same positive experiences as other customers. When I did speak to her she was always pleasant, helpful and gave great advice, she just didn't follow up/follow through from a customer service aspect.

Already told Jeff.

It seemed like communication within New American Funding was not great. Often there were miscommunications between Alyssa, underwriters, and funding during this process. It seems like Alyssa was doing the best she could with the information she had, but we would often have to go back and forth on the same topic, like clearing conditions.

Property was scheduled to close Dec. 27, 2023. Little to no communication leading up to and through the holiday's. The seller and buyer were ready to close by Jan. 5th and signed an extension to Jan. 17th just to be safe. Again, there was no communication that the clear to close was delayed and that the rescheduled closing date of the 17th would not be met. We extended to the 19th and it finally closed.

He guaranteed the close date several times within the last month and it's still unknown. All the paperwork was submitted in a timely fashion. Currently not satisfied.

Better communication and timeliness. We provided all information 90 days peior to closimg and we still we unable to close on the original date

I got a pre-approval then I never heard from Mike again for over a month, while I was trying to close on a house. I emailed him 4 times but I didn’t get a reply. If I only relied on Mike to complete the loan, I wouldn’t have been able to buy the house. Good thing I was in touch with other lenders throughout the process.