New American Funding Reviews

Although Marcus is new to this firm, he confirmed that this closing would be smooth and on time. There was little communication regarding the funding and as the sellers agent I had limited information to pass along. The entire transaction for all parties was very unnerving as we waited information which was vague from Marcus and the processor team. We did NOT close on time and both sellers and buyers were extremely upset.

This transaction should have been done and cleared before the day of closing. The attorney felt and so did I that file was not worked on until closing week. We had 3 other closings tied to this and to have to push and yell to get a package was less than pleasant. Absolutely unacceptable considering the time that was given to do the transaction. I will never accept another pre-approval from your company.

I represented the seller so I did not have any communication with the lender until the end of the transaction. The buyer was given a pre-qualification letter stating he was getting a conventional loan. The buyers agent wrote a contract stating the loan was conventional. I was surprised to get an email from the lender late last Wednesday evening with the FHA Amendatory Clause. He expected me to get it sign immediately by the seller. I asked when this loan changed to FHA and he stated it has always been FHA. This is quite misleading as they are two different products. I'm happy this closed without incident but would appreciate disclosure when the loan is not as expected. This home is a condo, some condo's are not FHA approved. It could have been rough for the buyer and seller.

Terrible experience.

Any form of communication whatsoever on the loan status. Getting the package to Title on time would have been amazing, and once the docs were late some communication would have helped smooth things over with clients. Super disappointing experience, and I'm going to be more cautious moving forward with New American prequals.

Loan officer and processor needs to communicate everything in a transaction. Blake seemed somewhat incompetent, especially when dealing with underwriters. Brain the loan processor was rude at times and tried to over talk me at times. My experience was horrible and as a realtor I will encourage my clients not to use New American Funding. Their incompetence caused this closing to be delayed which cost me time and money. I work with many loan officers and have never had any issues with a trans action . 1/10 overall rating.

The closing took more than 3 months. Downpayment waited in the checking account. Then my other financial movements (solar panel installation) interfered with the process due to this long waiting time. A lock extension fee incurred 3 times in a row. Ethan was unreachable most of the time. I would have liked to give a better review but this is my honest experience.

Better and consistent communication between him, his assistant and the processing team who worked w/underwriting submission