New American Funding Reviews
Review by Julia Sanchez for Barbara Kramer
Completed transaction on September 9, 2021
I wasn't provided with realistic timeframes. I had to constantly follow up. Many of the documents sent to me had material errors, like old employer information, even through I provided accurate information. For initial closing documents I was told that they just send genereric paperwork and to sign them anyway, although the demophraphic information was wrong and the way the title would be recorded said unknown. Inaccuracy contributed to the housing crisis.
Review by Kevin Hofstetter for New Sweet
Completed transaction on September 9, 2021
Waited until the very last minute to approve the loan . Underwriting still asking for docs the eve before closing . Ridiculous
Review by Paul Cox for New Sweet
Completed transaction on September 9, 2021
I sent information to Bridgette, she ignored it and would email me weeks later asking for it. I changed realtors a week into the home search. I Requested she update my realtor. She didn't instead she sent the previous information. She didn't want to fill out paperwork on one of my accounts, so she requested my realtor return the earnest money. She was ok, not great. If I buy another home I don't plan on using New American.
Review by Marcus Braswell for New Sweet
Completed transaction on September 9, 2021
I felt that I was not important or that we where given all the information we needed. It felt like we were an after thought and that our loan was put on the back burner. If this is how you treat the new customers I hope that I don't have to do anything else with the company. I for sure will not be using this company in the future.
Review by Toni Jones for Brittany Mclendon
Completed transaction on September 9, 2021
My first mortgage transaction with the team went seamlessly, so I anticipated the second would as well. However, the appraisal was not ordered timely and resulted in significant last minute scrambling by the parties to work through a low valuation. In addition, I was advised that my loan could be issued for no more than the appraisal value only to find out at the closing table that an additional $5000 was approved. This was an out of pocket expense that could have been avoided.
Review by Christina Robertson for Melissa Gibson
Completed transaction on September 9, 2021
Communication from Melissa. Also it would have been nice to have met Melissa, who did not come to my closing nor called or send a congratulations. Just felt like she really didn't care.
Review by Deborah Morris for Melissa Gibson
Completed transaction on September 9, 2021
She made me feel like I was bothering her when I insisted on a direct call from her not an assistant. Then I tried to get an explanation about why I needed a FHA loansnd tried to explain why I didn't want that type of loan and why, she told me I didn't know what I was talking about. I told her I was sorry to bother her with my concerns and hung up on her. She NEVER made any attempt to call me back.
Review by Stephanie Isaac-Francis for Melissa Gibson
Completed transaction on September 9, 2021
There was a lot of miscommunication during the process for the loan and at the time of closing. I understand the current pandemic and restrictions results in more challenges and can be very stressful however, the buyer/seller expectations should be made early on to establish options that would work for both parties. Many buyers are military members desperate to finding a home to live and to settle in while they serve. As a second home owner, this experience was by far the worst.
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