New American Funding Reviews

After our loan was transferred to managment - our questions were answered and we closed on time. We could not get answers from Damon. Very nice person but he did not respond to our questions. Several emails and no answers. His manager ended up advising us with great service.

We were originally told the closing cost would be around 7.5 k and when we were more than half way through escrow, she told us that it would be 15k. I would understand it would be off by a thousand or 2, but it put me in state where I did not want to be financially. I felt like I was mislead.

When we first started the loan process Joe and his assistant were very communicative and he was happy to answer any and all of our questions. As we got further into the build process we had a dang near impossible time getting ahold of him to ask questions. We would call and leave messages with no return call. We were told early on that we had paid pretty much everything and should have no closing costs, in the end we were surprised AT our closing appointment with $1300+ due. When we locked in our rate we were discouraged from paying points to pay down the rate by Joe and told our lock in at 3.25% would not cost us anything. When I questioned the final disclosures stating that we owed $1600 for our paid points I was told by the loan processor, not Joe, that we had locked in and paid points for that rate. Joe’s email response was that their $1200 contribution would cover some and we owed $400+ in addition to other closing costs totaling $1006. Again the day we closed the total was $1344 not the $1006. We couldn’t even be excited for our new home. We were embarrassed and surprised we didn’t know the exact costs or reasons behind them and had to take extra time comparing previous disclosures to our final closing documents. We feel like there was dishonesty and unclear communication in working with this team. Unanswered questions and unexpected money spent, and would not recommend them to friends or family. We are currently looking at refinance options in the next 6 months.

It was not a very friendly experience. It seemed like he was annoyed I was wasting his time.

Sean just didn't care about my loan. As one of the customer service reps noted, his spitefulness and deliberate lack of attention to my loan reflected "a character flaw."

The underwriter kept coming up with paperwork every other day that needed signing or that we needed to find. I was beyond tiring and confusing. One email requesting everything needed should have been the way we were communicated with. We would also wait long periods of time to hear back on if everything was received and then be rushed when Corey and his team finally got back to us. I we wouldn't have potentially lost the house I would have canceled the whole process and found another lender even if it meant a higher rate

Better timely, consistent communication.

Getting the job properly performed. I asked for weeks for a projected closing cost sheet and the only thing I have seen is every little charge. I never saw the payoff to my existing loan listed in any preliminary closing sheet. I did see the projected balance due to borrowers and thought that the escrow company would pay off my existing loan, instead the title company put the entire loan amount into my checking account. I spent the next 2 hours getting a payoff amount and went to my bank and ordered a wire transfer sent to my old lender. I believe you should refund some of the fees to me. With my time and expenses I am requesting $450 returned to me.