New American Funding Reviews
Review by Richard Burlew for New Kasperski
Completed transaction on September 24, 2021
Ashley is sweet, but her communication skills need improvement. Please review her outgoing email messages and offer support to help her improve the clarity, grammar, and professionalism of her outgoing communication, as her current skill set reflects poorly on your company. I do want to add, However, that we found Carlos Munoz to be incredibly helpful and professional. He is the sole reason we chose New American, and were disappointed to hear that he’s no longer with the company.
Review by James Miller for Sean Price
Completed transaction on September 17, 2021
Communication was terrible after we locked in with his company. I would have to email him 4 times before he would get back with me. Never answered his phone. They continually asked for the same documents that were already submitted, very disorganized. Can’t wait to refinance and get away from this company in 6 months.
Review by Jamie Peterson for Marcell Walker
Completed transaction on September 10, 2021
Marcell & Claudia continuously requested documents that did not pertain to me. I tried explaining that I could not provide things that do not exist, but they asked again and again. They either did not write down my details or they did not pass it on. Whenever I asked questions, no one ever knew the answer. I had to go through my own disclosures to figure out the errors and tell them what was wrong and why instead of the other way around. I'm only allowed 500 characters so I have to stop here.
Review by Michael Corriher for New Hill
Completed transaction on September 10, 2021
I had a very hard time getting in touch with my lender, even harder to get a straight answer(example: where does this credit reflect at on the paper work? A reply would be 'we will have to check on this and get back with you' it seems after normally a day or 4 later depending what was going on at the time. 90% of my info came from my realtor. Who also had to consistently speak to the lenders to get me the information needed. My realtor was amazing, the lenders...really had a big struggle.
Review by Chuck Amato for Alec Tarnowski
Completed transaction on September 10, 2021
He changed the closing date. He didnt give the buyer her closing statement. He almost cost me a deal. Terrible
Review by Juan Zhou for Kevin Tran
Completed transaction on September 10, 2021
Needs more communication, and better response time. If it wasn't for another processing rep, Sunny, who was very customer friendly, I would have gone with another company that also has a competitive rate and even more competitive fees.
Review by Christian Aguilar for Brendan Seymour
Completed transaction on September 10, 2021
I have been through 3 refinances now. And for 2 I had constant communication and knew when I was expecting to close. With NAF I had to initiate the communication.
Review by Cherie Miranda for Allen McAnlis
Completed transaction on September 10, 2021
Better communication, informed and detailed responses, better follow-up.
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