New American Funding Reviews
Review by Tammy Tyree for Annisha Tanksley
Completed transaction on September 9, 2021
Too many issues and problems from the start. Communication was terrible & at the end every contact I had there besides 1 person quit taking my calls. That's not the way a client should ever be treated. Absolutely disappointed with the total experience. As a buyers agent, I really want to recommend good lending institutions to my customers. After this experience, there's no way I would do that at all.
Review by Stephanie Richardson for Annisha Tanksley
Completed transaction on September 9, 2021
Communication was lacking the entire process and we closed 2 weeks after we were originally told we could close.
Review by Diane Clarke for Zach Davison
Completed transaction on September 9, 2021
Communication was needed with title and the agents and not just the buyer. The lenders involved needed to read the contracts AND addenda that were sent to them in a timely fashion.
Review by Corey Fratus for David Castillo
Completed transaction on September 9, 2021
Better communication on the fact that I would have to pay a closing fee. I was told by David on numerous occasions I would owe nothing at closing. Then on my actually closing day when I was signing my paperwork I was then informed at that time. That is not how I should have been informed. I was never told there was even a possibility of owing anything at closing and then had to rush around to wire the money.
Review by Joshua Jordan for Ashley Riley
Completed transaction on September 9, 2021
Communication was terrible, not Ashley in particular but throughout the entire refinance process. I started this process in May and didn’t close until 2 days before Christmas. Would not recommend New American after this experience.
Review by Jeanmarie Visconti for New Esterholt
Completed transaction on September 9, 2021
Hi - New American Funding dragged its feet on verifying my loan despite me getting in all my documents on time. This caused the costs and points to go up significantly. Despite proving that this was not my fault, Mark repeatedly said sorry nothing I can do after checking with his higher ups. Mark was very responsive at the beginning but then completely disappeared off the radar when I needed answers on trying to get the costs reduced. I almost canceled my loan.
Review by Cornelius Persaud for Antwaun Dawson
Completed transaction on September 9, 2021
Na
Review by Enrique Esparza for Antwaun Dawson
Completed transaction on September 9, 2021
Antwaun was pleasant to talk to seems like a good person. It would have been nice to get weekly or semiweekly updates on our refinance status. It would have been also nice to have better communication from Antwaun. I had to be asking via email on our status and at times got no replies to our emails. A better more personal service would be nice.
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