New American Funding Reviews
Review by Brian Bridgeman for New Garcia
Completed transaction on September 9, 2021
My loan process was full of errors and delays. From initial contact it too almost 6 months to get a Refi from NAF. I had to personally start contacting VP's to make sure things were done right. Although everyone was very nice, I feel like I would have had a much better experience going with a local lender.
Review by Jorge Tremillio for Chris Loughnane
Completed transaction on September 9, 2021
It agent was more responsive. Only stuck to what he had to tell you and did not go above and beyond. Would not reply unless it was automated emails advising to do the next steps.
Review by Keith Cunningham for Chris Loughnane
Completed transaction on September 9, 2021
Probably taking my refinance to another lender all together. This was a refinance from a previous mortgage I already have with you guys my first experience was great this experience was horrible!!! . As soon as I can I will be moving my mortgage from New American Funding. I feel like I was baited and switched especially on the HELOC. I did not get all the information that I requested and it bit me in the butt. I relied on professionals like Chris to give me helpful advice but I guess I was wron.
Review by Christine Potorski for Chris Loughnane
Completed transaction on September 9, 2021
Better communication by letting me know when things weren't going as planned. It would be nice if he would have asked for help on obtaining documentation he was lacking. I have never heard of a refinance taking 7 months. This was the worst case scenario that I would wish upon no one.
Review by Cathryn Rabinowitz for Chris Loughnane
Completed transaction on September 9, 2021
Better responsiveness and clear timelines
Review by Shelby Nash for Chris Loughnane
Completed transaction on September 9, 2021
It took days and sometimes weeks for Chris to respond to my phone calls or emails. I had to call repeatedly and leave messages. I finally told him that if he didn’t respond by the end of the business day then I would use a different lender. My experience became much better once I had to work with Tracey Tran.
Review by CATHERINE COSTELLO for New Tran-Coates
Completed transaction on September 9, 2021
My last few conversations with Ms. Tran were extremely unpleasant! As I was trying to talk to her, she continued to talk and kept getting louder and louder. This was very rude, to say the least! She was so busy yelling at me, she did not hear anything I had to say. I requested to speak to her supervisor and ultimately hung-up on her. My experience with Adam Rose was exceptional! He was very kind, understanding and professional. He succeeded in closing my loan and providing me exactly what
Review by Sean Davis for Joe Schoney
Completed transaction on September 9, 2021
timely and accurate communication about what was happening with my loan. I should not have had to babysit the process while this was being done.
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