New American Funding Reviews

Better communication, shorter process. Being able too speak to an actual person not leave a message and I’ll get back to you at the end of the day. Or just shoot a text.

There are so many ways this process could have been better I do not know where to begin. If i had known ahead of time how this would be, I would not have chosen Envoy I am sorry to say. This process was draining and inconvenient, unorganized, and very last minute with every single thing. Bad communication. I had to send and resend documents numerous times due to lack of organization on lender part. It was not clearly stated in the beginning what was needed. Total shitshow.

A huge error was made that cost us significant money and time. Mishel did not realize in a timely fashion that my new job needed to start within 90 days of closing. He realized this after we already settled on. A closing date. Since we live out of state and are busy professional, the change in closing date was far from east. He also grossly delayed providing the necessary closing documents to our title company. These errors are surprising considering he endorses working in this business for 20+ years.

Getting the financial assistance that he said I would get and get the straps put in sooner like I requested

Better communication. By that I mean actually listening to what the borrower is saying as responding accordingly. It seemed several times we would communicate a need/request and the lender would just go on autopilot like we hadn’t said anything. Also a better understand of your own guidelines. I asked repeatedly for a list of guidelines regarding the heating requirements for a conventional loan and no one could give me an answer. All they said was what we had was not good enough but had no idea what would be good enough. It was extremely frustrating and we will be refinancing with another company as soon as possible. Out of the 5 lenders I’ve worked with over the past 10 years this was by far the worst experience.

It was a horrible experience. I’ve contacted the veterans administration to find out why I was dismissed and they said I should have been accepted. Sounds like a bait and switch. I’ll let them investigate and see what happens. There was so much miscommunication between Mobin and Leanne it was irritating. We will see what the VA investigators have to say. This took over a month after the initial closing date. Not happy at all. Would never tell anyone to use you.

The communication was unacceptable. As agent I was kept totally in the dark as to process and what was happening. Requested several times for updates as this deal needed 4 extension to close. The repeated requests by myself and our mutual client went unaddressed many times. The client almost lost their dream home dealing with the" whose on first " approach from this loan team. Not sure Chris understood the process of this type of Loan. It definitely felt like we were the first and the test dummies for the buy and Reno program in our area. Costs to close were extremely high for our area. The entry process was full of red tape. 2.5 hour closing. I Will not be recommending this program to any other clients.

Not waiting until the end to rush paperwork