New American Funding Reviews

Zain could have called me back. I spent the last 2.5 weeks calling several times a day, leaving messages. With no response. End up getting ahold of his supervisor who honestly wasn't any help. He had no idea what was going on nor did he try to get to the bottom of anything. Johnathon was no help. Zain also told my Buyer he told me we were not closing on time which never happened. I felt like from the beginning he was not in this. He tried to tell her she could walk away in the beginning after we already had an accepted offer and were through the inspection period. I do not feel like he cared about this deal what so ever. I spent most of the transaction explaining his job and what is suppose to be happening. I would not recommend working with Zain or Johnathon Lindsay. Kimberly on the other hand was very helpful and as soon as she had the docs she needed to close she was on it.

Never even spoke to Shay nor did she return any emails

I still have no answer as to why I had to spend an extra $150 for a rush fee. I only found out that I had to put 25% down 3 business days before the transaction. And the paperwork was so late to the title company that we had to go in 5 hours later than planned. This also happened with our last loan, and I'm disappointed given that this is our third loan with NAF. We'll be shopping elsewhere next time.

More communication

misleading communication that boarder on lying. Our close was delayed due to lack of preparation on the side of the NAF. We repeatedly requested no point be put on the loan and received points on the loan all the way until the last day (ignoring our requests). Once NAF was locked in as our loan officer we never heard form the team regarding updated disclosures until the very last minute and that disclosure had major errors with multiple numbers being incorrect.

After all of the mistakes and miscommunications, George would never listen or accept responsibility. He caused the very able and sophisticated buyers undue worry and problems. I asked him not to attend the closing and he did. He said he needed to make sure everything was signed properly. He even failed at that. The borrowers had to return to sign something George said not to. I did have to finally ask him to leave the closing room--could not contain my anger towards him. He will never admit that this loan barely closed and only because borrower is a mortgage loan officer at this company and was able to find the mistakes in the file. When you tell a borrower that the loan is approved and that message is passed on to all parties only to find out approved with conditions--that is incompetence. George would not return borrowers phone calls for extended periods. In 45 years as a real estate broker, George is the worst loan officer I have encountered. It is a day after the closing and I am still seething that he thought he was welcome at the closing.

The rules kept changing throughout the process. We would be told, you need one more document and then we have everything we need. Then the document would be sent in and a week would pass by without communication and then we would learn there was another document (hoop) to jump through.

I wasn't pleased with any step in this process. I had to call Bob to get updates on things. I had to email docs 3 to 4 times when we were even ready to close. Kristen Mack. Well very unprofessional. She couldn't find docs I sent couldn't return phone calls and just around rude.