New American Funding Reviews
Review by Felicia Barker for New Alvarez
Completed transaction on September 9, 2021
Actually communicating. Never worked with a lender that only spoke over email. Never once returned a call.
Review by Shebra Davis for New Alvarez
Completed transaction on September 9, 2021
We did a VA Vendee loan which is frustrating for everyone. In the very beginning Sergio Alverez was great. As time went on and things got a little rough, Sergio stopped answering mine and my realtors calls. We received no further assistance from him. My husband and I are Vets with PTSD, this was not a good thing for us. It further frustrated us, and made our house buying experience terrible. Sergio needs to be retrained in communication and customer service.
Review by Ian Berg for Tyler Keil
Completed transaction on September 9, 2021
Delays in every part of transaction starting with pre-approval & ending with two closing delays. Total lack of communication near the end of the process from Tyler. He literally didn't respond to my phone calls and emails during the last two weeks of the transaction. I felt like Tyler may be new and that he didn't know what to expect and this caused delays. I'm a real estate broker & have recently referred a client to NA for Vendee financing, but specifically told them to not use Tyler.
Review by Scott Persyn for Ron Dorko
Completed transaction on September 9, 2021
Unfortunately it was your team that let you down and made for a disappointing experience thru the loan process. I wish I could say more positive things about it but this is not the case and I hope you sit down and go over what happened to me with your team so it doesn't happen to anyone else.
Review by Kelly Clark for New Donohue
Completed transaction on September 9, 2021
When told that he would call you back in a bit; you wouldn't hear from him till the next day or a few days later.
Review by Mike Samborn for New Donohue
Completed transaction on September 9, 2021
Buyer had to resubmit documents several times clsoing docs didn't show up until several hours after scheduled close time nothing went smooth on getting items information of closing from your company
Review by Jay Padzensky for Jarrod Harris
Completed transaction on September 9, 2021
We had a very trying experience with New American. Communication was inconsistent in frequency and accuracy. We regularly had to email multiple times in order to get any information or updates. We started the process of our refi in August and it didn't close until the very end of December. We had multiple instances where we were asked to resend documentation we had already sent, even after our refi was already funded. We expected better organization and communication overall.
Review by Gordon Fava for Jarrod Harris
Completed transaction on September 9, 2021
Had one phone conversation at the beginning. Never had another one in 3 months. Email communication was poor as well. Had to speak with other people to get anything done. Tried to charge me to extend rate.
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