New American Funding Reviews

i applied for a pre approval and i was called 15 times in 2 days. They were calling after 8pm and before 8am. I no longer want to work with this company as i am being harassed at this point.

I relocated to the area and started looking to get a small place for my family. I got connected to this company through my realtor and I didn’t bother checking with others because my realtor talked highly about a person who works at the office, Jason. He was great person to work with. The problem started as soon as he forwarded my paperwork to the finance department. Now, I know the system wasn’t designed to serve people who look like me first place but some people are on a mission to make it harder. First, they wanted me to confirm my income from the United States Army Reserves by logging on to the Army website through a link they provided me with. When I bought a house before, the W2s and tax return information was only thing they required. This company asked me to compromise the government website because they don’t think the W2s and tax returns are appropriate documents or they don’t know . I told them that I cannot do that and dropped it off after multiple emails exchanges. And then I got an email from a person by the name of Melanie part of it reads as follows, "AND a Letter of explanation as to why he changed jobs! ??" Melanie. People change jobs because they are not privileged to have a career. I have been here 10 years. I am a former refugee and yes I have changed jobs for better job and pay. I might have appreciated a more appropriate and professional email. Finally, I had to withdraw all together. These issues are not something that can prevent you from working with the company. For me, I care about trust and honesty, everything else can be fixed but trust might take time to do so. And I wouldn’t do a long-term business with people I cannot trust. If you are like me, who wanted to have a business based on trust and dignity, look somewhere else. This place won’t deliver that. I am writing this because if I don’t, they won’t know and if then don’t know they won’t change.

Poor communication. Does not keep you informed of what’s going on. Ask for a ton of documents, goes MIA until you reach out to them, then asks for more info. Never ending process.

NOT THE BRENTWOOD LOCATION I took out a HELOC through New American Funding. I was told it was going to be a certain amount and asked specifically if I only take out (X) amount, can I take the rest later? They said yes. The money came in and it was not the correct amount. The first person, Greg Martinez, would not return my calls, texts, or emails. A month later I called to talk to someone else. I explained the issue to Nic Keep and the manager Tom DeCoro, as well as another manager. I was told they would check the phone calls to see what happened. They disappeared after that. No communication. I wasted almost $2000 because of the fees, just to close my account and go somewhere else that has really great communication. I am extremely disappointed in how they handled an issue their employee caused by giving the wrong information. Ignoring clients is not a good look.

definitely do not recommend this bank. When you’re buying a home, they surround you with advice and promises, but when you actually need real financial help, all they offer is a “hardship” plan that just delays your payments for a couple of months and then demands everything at once. Stay away from this bank.

The actual worst experience of my life . Ended up getting screwed over in the end paying more a month than we had talked about the entire process but then was told by them that they never told us that number and played dumb because they messed up, instead of just owning it and apologizing Scott just gaslighted us saying we were making stuff up and that he never said that even tho him and Diana told us that specific number MULTIPLE times . Just liars who just tell you one thing till the end to get you to buy it so they can make money off of you. Pitiful

NAF received our purchase agreement May 12th and we were doing a 2nd home loan, our closing date was June 20th. The first week of June our loan officer said in order to get approved for the loan I would have to pay off a couple of loans or sell our current home. I wasn’t sure I could get the money to pay off my loans so we restructured the mortgage loan contingent on us selling our current home. 5 days later I let my loan officer know that I can pay off my loans so we don’t need to wait until we sell our house, the loan officer said she will have to restructure the loan again and the closing date got pushed out to June 27th. June 25th we paid for our U Haul ($2,000) and started packing it, we were moving from MN to GA so it was going to be a long trip and my husband was going back to MN July 2nd because he has some work comp stuff going on and he needs to get our house there ready to be sold, he was still working to so his job was expecting him back at work July 3rd, we planed on leaving on June 26th in the evening to get to the law firm by 4pm on June 27th to sign closing paperwork. Around 4pm on June 25th our loan officer called and said she needs to restructure the loan to a 2nd mortgage and wasn’t sure we would be able to close on the 27th. I was furious! We had to have the U Haul returned on June 30th in GA and we had all our heavy furniture loaded into it already. Thursday the 26th our loan officer was still getting the loan restructured and probably would have to push the closing date out to July 2nd or 3rd which would make our cash to close go up again. Luckily the home we were purchasing was a new build and the seller agreed to let us still move in June 27th so we wouldn’t have to unpack our U Haul and have to purchase another one when we could finally close. July 1st our Loan officer told us due to Fanni Mae rules we would have to wait 3 days before we could close which would put us past July 3rd so she pushed the closing date out again to July 7th and said cash to close would change again. July 2nd she requested more documents from us and July 3rd everything was cleared by underwriting except they needed an updated gift letter from my trust but my trust was out of the office for the holiday day weekend, I don’t know why they waited until July 3rd in the evening to ask them for that when they could have asked them for it on July 2nd when they asked us for more documents on July 2nd. July 7th came and they said something about there processing department and we will have to push the closing date out to July 8th and the cash to close would go up again. At that point my realtor was not happy and said something along the lines of the seller will not allow another delay in closing and it needs to be done today and the cash to close shouldn’t change since all these delays are on your end not the borrowers. Finally by 6pm on July 7th we were able to sign and close on our house. My realtor and the sellers realtor and the seller all said they will never recommend NAF to anyone based on the experience we all had with them during this process. This experience was so awful and I wanted to just walk away so many time. Use Rocket Mortgage if you can!

The experience was horrible. No one communicated with each other, and at the end of the day I ended up having to get another loan to accomplish my business needs. Search elsewhere is my advice.