New American Funding Reviews

The reverie is for New America Funding. First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, *andy, is the one that caused our problems! Third, the sales manager, An****, called us to let us know that they fired the salesman & he made promises to us but wouldn't return our calls after that. Fourth, they quoted me an interest rate but since it took SO LONG to finish, the agreed interest rate increased. The loan processor asked for the most ridiculous things to verify EVERYTHING & sometimes she asked for the same things 3 different times! At the end, I had to beg her to send it in to the underwriter so we could close the loan. I had the worst experience I've ever had dealing with loan processes & I've been getting loans for over 30 years. I would NEVER recommend them for anything & will NEVER be using them again, if I can help it.

As a Realtor, Investor and Seller. We had the worst experience with this company working on a file for buyers another agent had brought to us. From unable to close for over a month, misreading documents, incapable of working with title to balance funds, being disrespectful to our title company due to the closer Steven who was unable to read or do basic math. It’s unfortunate buyers had to deal with this and as the seller we were on a strict timeline due to other purchases which this company had no consideration for. In any case I would recommend no Realtor or Buyer work with this company as it was just problems to bring a file to close. There are many many more investor friendly Lenders out there. Communication with Alex Martinez was ok but it was more just run around and sweet talk. Steven was the loan processor who was very disrespectful to title and incapable of holding this position.

I brought an aplication to NAF for a home refinance. The appraisal was completed, and there was at least equity of $95,000 after the loan was processed. I was told there would only be a 2-3 week delay from what another company was going to close. Closing date after closing date had passed, no loan no communication nothing. After 80 days and another passed closing date, I rescinded the application from this company.

I would not recommend this loan company. My loan processor was rude, unprofessional, and had terrible communication. On my closing date I had questions and emailed her directly. I never received an answer or any communication regarding my questions. I emailed both parties of my loan team who I had contact information for asking for supervisor information so that I could directly address my concerns. Still no answer.

Once they lock you in the process they stop all correspondence. Several delays with multiple excuses and the final finale is after you close your debts included are not paid!

Our experience with Eric and Amy at New American Funding was extremely disappointing. Communication was almost nonexistent — phone calls from myself (the agent), the buyers, and even the title company consistently went unanswered. Nearly all communication was forced through email, which created unnecessary confusion, especially for first-time homebuyers who needed clear guidance and real-time updates. We were told multiple times over several weeks that we would have “clear to close within a couple of days,” only to learn after business hours that new issues had come up. Multiple Closing Disclosures were sent out, each one differing dramatically from the last, which added even more stress to the process. The loan moved so slowly that we were forced to request four extensions, and despite the delays being due to lender errors, my clients were still charged a fee to extend their rate. This was the worst lending experience my clients and I have had, and I cannot recommend working with this lending team.

My fiancé changed insurance companies And we are now going on almost a month and no one from this company has called him back or State Farm. I actually had to upload the policy through a random website a customer service representative gave me over the phone. Seriously he pays you on time and is tying to do the right thing and no one can return a call to him or the insurance company. HORRIBLE CUSTOMER SERVICE!

There was no communication. Loan officers have to remember that they have 3 clients: the buyer, the agent and the title company. It felt like the left hand did not know what the right hand was doing. This was a 6 week closing, there should have been no issues. The LO read the appraisal wrong and created a major panic, the loan processor forgot ("overlooked") sending the CD out, so that moved closing a day. Then manager got involved and assured us we would get docs that night, they never came. We got a CTC from the LO and then on the new date of closing (the 3rd date) they still needed paperwork. My reputation was put through the mud as why on earth would I work with this company?