New American Funding Reviews

Closed on July 19, 2024. However we were supposed to close on July 17, but there was poor communication and last minute changes on the lender side (loan processor) that we missed our closing date. Everything was then rushed even the closing disclosure had so many questions that needed to be answered. We eventually closed, but wished I had a better loan processor and a better experience. I would not recommend this company for your lending needs.

My account was clearly compromised at one point and I never wrote this review. I never worked with this company but clearly they pay for fake reviews.

The whole process was a nightmare. Could never get anyone on the phone, left voicemails and no response- changed LO 3 times. As far as I know, someone is still working on a pre-approval for me and I am already under contract with another lender. Do better NAFinc, there’s no reason that anyone should be left so clueless while making one of the biggest financial decisions in their life.

Terrible experience. Chose not to close due to terrible communication. They are not transparent at all.

We told Doris (our lending officer) MULTIPLE times on which loans we wanted to get paid off for our equity cash out loan. And even once we had filled out the paperwork and we had thought we'd gone over it several times, where the money was getting distributed was still wrong. Each time we reached out to Doris, she left us out in the dark with little details and, for some reason, never included my wife in the communication when she knew that she was being put on as a co-signer. Mid-way through the process of working with Michael, we kept finding several different hiccups along the way that kept delaying the process that required us to keep submitting documents that should have been taken care of from the very beginning. This entire loan process lasted for a month and a half when it should have been taken care of in 2 weeks or less. I have never been more stressed or confused in taking out a loan that would ultimately end up saving us money. That says something about the entire process and the people involved. If you can, find other alternatives than New American Funding. A lot of people who have been in the loan industry for decades have never heard of them either.

I want to share my extremely disappointing experience with Jon Williams and New American Funding (NAF) in hopes it helps others avoid the same stress and frustration. I began my mortgage application process with a pre-approval on April 21, 2025, and the full file was received by NAF on May 2, 2025. For the next 51 days, I stayed responsive and submitted every document they requested—many of them more than once due to poor internal tracking. Despite my cooperation, the process was riddled with delays, miscommunication, and a complete lack of accountability. My assigned processor, Elisa, never returned a single phone call, voicemail, or email. Jon, while polite early on, failed to follow through on key steps, including initiating basic verification processes like a mortgage credit supplement until nearly seven weeks into the process. I was never informed that third-party vendors would be contacting me to request sensitive financial information, and I had to verify their legitimacy on my own. A rate lock was added without my consent, increasing my closing costs by over $3,600. I was issued three different closing disclosures, none of which led to a clear to close. Even after setting a firm deadline for resolution, NAF continued to stall and ultimately couldn’t deliver a clear to close in time for my extended purchase deadline. I formally withdrew my application on June 21 after it became clear the deal would once again be pushed back. This was one of the most stressful and poorly managed financial processes I’ve ever experienced. I would not recommend working with Jon Williams or New American Funding to anyone looking for a smooth or professional mortgage experience.

Just terrible

Beware of the bait and switch tactics. Greg was the loan officer that committed to a rate and term so that he could get my credit information. Then he sent a much different proposal even after confirming my credit score was above 800. These are stereotypical used car salesmen.