New American Funding Reviews

One star since its not possible to put 0. They don't care about customer and have very poor knowledge of what they do, like first timers but with arrogance of the very experience professional would never have. Do not use them at all.

A horrible company that gives false promises and misleading information.

Run run run, use local lenders, terrible follow up and we didn’t close on time!

I was bombarded with requests for information from underwriting one piece at a time. Each time the package was sent back through, it came back requesting one or two pieces of information. The information was immediately provided, sent back again, comes back requesting more information. That would be be provided, would be provided and the same thing would happen again. This happened at least five times. Each time it would cost money to extend the closing. I had to give them an ultimatum of the absolute last day I would allow this to continue (two days). That was the only way to get it through, they attempted to extend, I refused. Lo and behold it was sent to the lawyer. Stay away from this company. They cannot work with the appraisers and underwriting to get complete lists of the information needed to get the job done without driving the client out of their minds. Never use them!!

I dealt with a loan officer named Chris Cooke and all he did was lie and acted like everything was set in stone. He even had me pay $525.00 for an appraisal. He told me to fix a few things on my credit report, that I am currently working on and told me to contact my creditors in which I did and also asked for my mortgage pay off. He then said he could not close on the loan so I demanded a refund for the appraisal and they did refund me by check. Then they had the guts to send me a denial letter saying I did not have the funds to close. They never asked me for any funds! Beware of this shady business.

Not good Worst experience ever I wouldn’t recommend this company to anyone.

Sadly, I didn't have a good experience with this lender. We entered into an agreement to build a new home after receiving pre-approval for a mortgage. The broker and processor were great. But at the 11th hour the UW nixed the deal over back taxes despite having proof the taxes were paid in full. Fortunately, the builder's internal lender stepped in and gave us a mortgage. We have good credit and met the debt / income requirements. New American hung us out to dry just days before the closing. I would not recommend them. They reached out to me and were very apologetic but there was nothing they could do. Then I looked at my credit report and found they had done FOUR hard pulls on my credit. So, New American Funding not only put me in a hard spot they also harmed my credit with excessive hard pulls that will stay on the report for two years. If you are buying a house from Lennar, just use their in-house lenders.

If you think they are good on mortgage deals. But once they made you their customer they will sell your information to another mortgage company just for a couple of bucks without letting you know. Which is sucks!