New American Funding Reviews

I do not recommend New American funding since the loan officer lacked the ability to listen to my needs The loan officer must carefully listen to the client's conversation, understanding their needs, rather than focusing solely on what he intends to write down in the loan agreement.

WORST COMPANY EVER- USE ANYONE ELSE! If it was possible to give negative 5 stars.. This company is unethical, careless, unprofessional and corrupt. Gave this company 15 months notice of a new home I was having built. Gave them everything they could possibly need and 2 days before closing they tell me that they will only fund the purchase is I buy it as an investment property. They basically waited till the last minute to call me a liar and then forced me to start over with a REAL BANK which thankfully was able to close in 21 days. Because of their unethical trade practice and deception, I had to pay the builder $4400 out of my own pocket because I didn't close on time. If it had been 1 more week, he would have sold my house to someone else. In addressing it with New American, they had the gall to blame me for not providing all the information they needed and then saying they refunded me the appraisal fee as a courtesy. They cost me $4400 for their incompetence and they are being courteous?? USE A REAL BANK! BEWARE OF THIS COMPANY. By the way, my credit is perfect and I was putting down 20 percent on this house. Still waiting on an response from their customer service Director...

I have tried working with Jonathan Saucedo and his lack of communication has forced me to use a different company.

My fiancé changed insurance companies And we are now going on almost a month and no one from this company has called him back or State Farm. I actually had to upload the policy through a random website a customer service representative gave me over the phone. Seriously he pays you on time and is tying to do the right thing and no one can return a call to him or the insurance company. HORRIBLE CUSTOMER SERVICE!

I would NOT recommend ever working with Greg Riordan at New American Funding. I wanted to give a local broker a chance and I deeply regret doing so. We were up front with all of our information and he failed to recognize a critical component that ended up changing everything. We lost the house we were in escrow for due to Greg’s incompetence. Not only did he cause us to lose the house but he also was a rude & inconsiderate. I have heard of other people having the same experience where they also lost the house they were in escrow for because of him. In today’s market I would not take a risk and choose Greg as your broker.

I worked for NAF for 2 years. I was laid off with absolutely no warning due to the market shift. After work one day a complete stranger from NAF called me and explained I was laid off and that today was my last day. I asked if I did anything wrong and she assured me I was an excellent employee, but NAF couldn’t afford to keep me because of the slow market. Which I understood, work had been very slow for a couple months. Immediately afterwards I saw on LinkedIn that the top producing loan officers were taking on an all inclusive trip to Hawaii. Several months later I saw on Indeed that my old branch was hiring for my old position. So I applied, and the recruiter, Jessica Zazueta, informed me that I was a shoe in and that she’d be in contact with me. A week passed and I emailed her for an update and a timeframe I could expect to hear back from her, she said they were wrapping up interviews and she’d call soon. Two weeks later I emailed her again, but she never responded. A few days later I called and left a message, no response. Over the next couple of weeks I tried getting in contact with her, but she never responded. Eventually I reached out to my old manager, who said she hired someone else. I wasted so much time waiting for a response, I turned down other opportunities because I thought I was a “shoe in” all because the recruiter didn’t have the respect to inform me the position had been filled. You’d think a recruiter would be used to doing this, but apparently I wasn’t worth her time even though I was so dedicated to this company. This company doesn’t see employees as people. I don’t recommend working here.

I spoke with Joe at New American Funding about 6 months before I needed to close on a new home loan and asked at least 6 times that my credit not be pulled but rather just wanted to explore their various loan options. I was assured over and over and over that my credit wouldn’t be pulled and that everything would be fine. Well you guessed it, my credit was pulled and to them wasn’t much of an issue and was really just swept under the rug, which was incredibly annoying and unprofessional. I spoke to Joe over the phone about the issue and was told “don’t worry it won’t effect your score” well it actually dinged my score 17 points and my wife’s 13. Exactly what I didn’t need while trying to buy a new home. And now I am left working with the credit report company that provides the credit reports to New American Funding to get everything reversed and pulled off my credit report. End of the story is that all they cared about was getting my info to process another loan and make another buck or two. And their quote wasn’t even very competitive.

Not a good company never respond to emails or calls that grace johnson was so rude I would not recomend this loan company with their fake reviews!!!