New American Funding Reviews
Review by Justin Myers for Inez Garcia
Completed transaction on November 10, 2020
Clear communication of what was needed at the beginning of the process instead of telling us pertinent information two days before we were supposed to close. Knowing the specifics of the loan and communicating those specifics to us throughout the entire process. Giving realistic date in which we would close instead of giving unrealistic time frames and causing more work for us and the realtor. Having better customer service skills and overall communication. Sending correct documents to sign.
Review by William Korth for Anonymous Anonymous
Completed transaction on November 6, 2020
100 days to close on a pre approved loan. Every timeline given was not honored. I was homeless for 27 days. Glad it’s over.
Review by Joedy Woodcock for Anonymous Anonymous
Completed transaction on November 5, 2020
Communication with the whole staff was horrible I will be going back to quicken loans on future endeavors.
Review by Felipe Marrufo-Garcia for Anonymous Anonymous
Completed transaction on November 4, 2020
We are returning customers and this experience was awful. Throughout the entire process there was a lack of communication and transparency. We sold our house 3 months prior to our new home being finished and it was crucial that we close as soon as the home was finished. It would take weeks for Victor to respond to emails, texts and phonecalls. It was very hard to get answers to our questions. Nothing was organized and Victor was not ready to close when the house was finished.
Review by David Nelson for Miguel Martinez
Completed transaction on November 4, 2020
Expediency of the process, transparent communication, a website that works and contains information and detail about the status of an application. This process took way too long and the disorganized collection methods of application documentation was horrible. I have nothing really good to say about this experience except that it's over now. Miguel was a nice enough guy and I believe that he really tried to do his best. It was the business process that resulted in all of my negative ratings.
Review by Melinda Nelson for Miguel Martinez
Completed transaction on November 3, 2020
Horrible experience!! Miguel did not follow through on anything. Took forever to get the loan. We have an excellent credit rating, would hate to see how long it would of taken with a poor rating! I used to be a loan officer and could not believe how poor the customer service was.
Review by KATE GRIFFIN for Moni Amasio
Completed transaction on October 30, 2020
Getting updates or information out of the team was very difficult. Moni had no knowledge of how refinance loans are done in the State of Texas and caused our closing to be delayed by 45 days. We provided all requested data same day or within 24 hrs. Moni was not the only one at fault, the entire team seems to struggle with communication, Mario Diaz the processor was the worst of the bunch. I would not recommend them due to lack of knowledge and communication issues.
Review by Ryan Beasley for Anonymous Anonymous
Completed transaction on October 30, 2020
*Communication from loan officer would’ve been nice. *Sticking to dates for closing provided by loan officer would’ve been great. *Being professional to our realtors, us, and others that called and talked to NAF would have been wonderful. *Honoring commitments made would have been even better!*Closing not being pushed twice, on the expected closing date, due to loan officer not doing his job, from submitting documents, etc. would have been fantastic. Our case needs serious review.
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