New American Funding Reviews

From the initial phone call, Brenda was professional, cordial and gave me the impression I was a most valued customer with NAF. She got her team to work immediately and our refinance was accomplished quickly. During the entire short process, we were advised of exactly what was happening and what steps were needed to complete the process.

Dude wouldn't stop pestering me for a review even after I asked him to stop. Process went well, had too many cooks in the kitchen at one point and they weren't all on the same page.

We contacted First Cal to get pre-approved for a loan. We were contacted by Rene Alvarado and submitted an application and all the relevant documents by December 1. Rene wrote to me that afternoon to say that he had some questions about the documents, but that we would get the pre qualification letter the next day. And then nothing. On December 11, a week and a half later, I wrote asking about the status of our application. It is now December 20 and we have still heard nothing. We're obviously a bit disappointed, as the time period during which we can get another hard credit check without a ding on our score has passed. It's possible that Rene had some sort of emergency, but if so, someone at First Cal should have followed up on his applications. The fact that we have not had any further contact is inexcusable.

Travis kept in communitcation during the beginning, then he just stopped responding to any emails that myself or wife sent him along with a text regarding after closing. We were left in the dark to say & had to reach out to the customer care team to get the answers we were looking for. Besides Travis going MIA at the end, the experience was a good one.

The loan started out at credit of $2000. I ended up paying $17k at the time of close. Every single time the amount kept increasing. I paid off loans at the time of closure that I had money sitting in the bank. I paid off credit card more than the balance. Now I have to spend to claim the money.

It took over 2 months to close on a refinance. We had to hunt Michael down 4 times as we got no communication at times for weeks. Documents and numbers when we did get them did not match to which he had to get his manager involved to explain them. Jodi asked for the same documents two or three times. It was a full on mess and frankly we are not convinced that we got a good deal in the end.

Janette either lied to me or was completely wrong about a couple of big issues. She told me our first payment wouldn't be until May 1st and it ended up being April 1st. Then she said they would be paying off my car loans for me and there was nothing further I needed to do but then the money was deposited directly into my account and I had to go in and pay off my auto and motorcycle loans myself. She either lied or was completely wrong. I like to think she lied, otherwise that means she is retarded. When she was selling me on the loan she was clear I wouldn't have to make a payment until May 1st "to give you some added flexibility". Turns out she was wrong (or lying about that too).

A more timely result. Over 4 months seems Way to long.