New American Funding Reviews

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

woman, it was very unorganized emails after emails, different people asking for the same stuff then when I couldn't sign something, they told me to call technical support just very disorganized, jumping back-and-forth from the beginning to the end. My overall experience was very unpleasant I've button.cause before and worth this I don't have time for nonsense. I work in Caroline Industry and I out in the field. I don't have time to email and do PDF files and stupid crap like that. I just need somebody to get me alone take the data I have and get me alone I don't want no crap. I don't care about all the red tape. I want a good interest ratrate and very little communications because I don't have time for it. I got a decent interest rate and that's about the only thing I was satisfied with my fault this take your is it at the door for me on New, American funding and I know I'm not the easiest person to get along with either, but I'm the customer that's your guises problem so that's all I got to say

Almost zero efforts to pick up a phone to have conversations about issues. Closing extended a month past original closing date. Subject to appraisal requirements on cosmetic repairs for a house that financing less than a car loan. Underwriter had no understanding of PA rural properties.

The whole process was just one problem after another. Multiple closing date push backs all caused by new american funding, took forever to do their jobs, and overcharged me on everything they possibly could. If I thought the sellers would have waited for me to find another company I would have.