New American Funding Reviews

took it upon themselves to increase my loan amount by almost $6000 so that they could charge me $6000 in fees, which were never disclosed and I will be making a formal complaint to the CFP The dishonesty and the corrupt nature of this transaction will definitely be investigated. I was never informed about any of the fees or any of the costs other than there may be one small fee that would probably be wait. My fees added up to over $8000 on $125,000 HELOC.

Buying a house should be a very good, and happy experience! With this specific company and the people we worked with, made this experience the exact opposite . Not specifically scott, but everyone was very hard to contact. They pushed our closing off about 5 times simply because Nina lost our documents and then blamed us. not good communication and also kind of rude.

Incompetence was displayed at all levels. Inabiliy to communicate unless I specifically reached out. Withheld information even when specifically asked for. Miscalculated taxes EVERY SINGLE TIME even when they were advised of the details by our agent. Underwriter holding the proceedings hostage and ineffectively communicating the reasons doing so. Telling us and the agents that it takes four hours to process closing and then telling us the next day that they usually take 24 hours. Shady. Incompetent. Sellers informed us that they wanted to get lawyers involved because of the absolute nightmare that your enployees turned this into. Will never recommend NAF to anyone.

Do not provide false information, and know all aspects of not paying the morgage payment while refinancing so a late fee is not assessed to the borrower. I will not refinance with NAF ever again.

Pat was extremely unhelpful and dishonest throughout the whole process.

10/10 do not recommend

Colleen was extremely rude and unprofessional. Our closing date changed like four or five times. She submitted documents late multiple times. She sent us documents late multiple times. She would blame the pushbacks on the state taking a long time to process documents, however, she was sending us documents 2 and 3 days before our original closing date. Isn't it her job to know how long the state takes to process these things? And isn't it her job to submit the documents to us on time to sign so that we can get them back to her on time? When I informed her that my husband was starting a new job the week after we were supposed to close, she got upset at us and blamed my husband for accepting a new job and telling them he could work after we were supposed to move in. Anytime we would bring up an issue it was never her fault, she was always "doing her best." When I asked for recompensation for the gas we were having to spend driving back and forth to and from his new job (almost 3 hours of driving a day) she ignored us and got upset that my husband accepted that job. She also didn't communicate anything to us. Our realtor was the one to tell us our move-in date got pushed back like every time it happened. It was a horrible experience all around with Colleen. The loan processor, the other lady was completely fine, we loved her. Colleen was the only one who was completely unprofessional.

Thnaks for nothing Jose