New American Funding Reviews
Review by Mario Clementoni for Chris Loughnane
Completed transaction on May 5, 2021
Chris was fine when he got back to you! It took months for this loan to settle. I emailed Chris many times and he very rarely responded. most of the time issue was created by the Loan Processing department but Chris was no help during that process. This was the second loan with Chris. very disappointed!
Review by Sahndra Yager for New Taylor
Completed transaction on May 5, 2021
Absolutely horrible experience with Theresa. She approved us for a loan, we found a house, put an offer on it, it was accepted and we were in the process of closing and Theresa pulled our loan stating that Fannie Mae and Freddie Mac changed thier policies. After investigating this, it was found that this was completely untrue. Dishonest and lacking ethical integrity, I would not recommend her to my worst enemy. I will never understand how she can do that to a family and sleep at night especially
Review by Kaitlyn Riker for New Seidel
Completed transaction on May 5, 2021
What would make it better is if Gary was a man of his word. Gary and Claudia were quick to answer their phones when they wanted our loan to go through and once that happened my husband and I left many voicemails and emails. We cannot get either one of them to call back. We were charged an extra fee Gary said he would cover but since it technically came out of my fathers pocket at closing he thinks he doesn’t have to honor his word. Very disappointed in both Gary and Claudia.
Review by Jamiella Atkinson for Anonymous Anonymous
Completed transaction on May 3, 2021
During the entire refinancing process I had a very difficult time getting in contact with Nathan or anyone else working on my loan. There was a huge lack in communication regarding when my closing would take place and what was required at closing. My closing was originally scheduled on a Wednesday and I was told I would not need a witness, I was also NOT told the amount I would need to pay at closing. The night before my scheduled closing I received a call stating my closing was being postponed.
Review by Billy Clark for Khalil Jaafar
Completed transaction on April 28, 2021
Was told the wrong closing date, no communication or return of phone calls. Feel like that once he knew he had a commission coming, I was no longer important, just worried about the next customer / closing. However, his manager (Kip), was honest and helpful. Will never do business with this company again or recommend to anyone! I originally asked not to be assigned to Khalil, because it was pretty much the same last time. I have done business with ya'll 3 times, but never again. Billy Clafk
Review by Ian Harvey for Khalil Jaafar
Completed transaction on April 28, 2021
Better communication from Lo. It took him 2 days to reply to emails..
Review by Shahjahan Rana for New Cruz
Completed transaction on April 26, 2021
Started strong.. 6+ months later.. surprise fees, delays, miscommunication, and several other issues outweighed how much I initially appreciated everyone involved.
Review by Ryan Flood for Chris Cooke
Completed transaction on April 26, 2021
Communication was terrible and almost non-existent. Very difficult to get a hold of him. Took a very long time to lock in the rate. This process has definitely discouraged me from doing a refinance online next time.
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