New American Funding Reviews

Had he been transparent, talked to me with decency, explained the process instead of assuming I know about home financing and what it entails, had he taken the time to sit down with me and discuss what certain changes and decisions could affect my loan would have been helpful, had he not been unprofessional would have been nice, and had he held Maggie accountable for not doing her job would have helped but due to his negligence, I lost a lot of money!!!! This experience with Mike and Maggie was the most horrible experience I have ever had besides dealing with death in my family. I made a complaint and nobody at NAF has bothered to reach out. As soon as I can refinance with another lender, you best believe I am. This was the worst experience for me and my family ever!! Mind you, we moved from Montana to Texas and due to their negiligence, we was homeless for a week!!! Horrible experience!!!

If Dave and Lee had done their jobs properly and on time, we would have closed a week earlier. We were supposed to close on June 29th, but couldn't due to Dave and Lee not doing their jobs. We were supposed to close on July 2nd, but again, weren't able to because, again, Dave and Lee didn't do their due diligence. When we tried to get an actual call from Dave, he was to busy not working to communicate with us. We then tried to contact Drew, who is Dave's boss, he would only email us excuses as to why no one had done their jobs. Overall the lack of communication and and due diligence cost us extra money to the seller and pushed our closing back a week. We had trucks and people lined up for the move and had to cancel both. This was the worst house financing experience we have ever had. No one at your company seemed to care when they screwed up, and no one would own up to all the mistakes. I think we are due some monetary compensation due to all of the incredible sloppiness we experienced. You all are getting paid while we were left in limbo with nothing but incompetence and excuses. Again you'll get your money so why would you care? I think some compensation is fair, and deserved.

My loan officer Logan Mead took a vacation during my closing. Said he could do things with my budget, which was untrue switched all the numbers on a Friday two days before closing. $8000 increase up my monthly payment then no communication Saturday Sunday Monday came along and find out he won't be back on till the seventh and closing was on the 29th which we pushed back to the 30th because of the lack of communication on NAF.

This company is the worst I’ve ever encountered. I wish I could cancel the loan because the employees misled me.

Someone explainjng information better after asking multiple times about a gifted percentage they owner Would be able to receive there money back after having screenshots of the conversation!

My experience with New American Funding, particularly with the Senior Loan Officer overseeing my refinance, has been extremely disappointing. What should have been a simple, straightforward process turned into a disorganized, stressful ordeal due to repeated mistakes, delays, and a lack of accountability at the leadership level. Here are the major issues I encountered: • R*** changes that created unnecessary complications • A missed manufacturing date that caused preventable delays • A timeline that dragged on far beyond what was promised • Multiple errors regarding which credit cards were supposed to be paid off, even after I clarified several times • A sudden $6,000+ change in the cash-back amount compared to what was originally presented These are not minor oversights — they reflect serious mismanagement. The Senior Loan Officer responsible for my file failed to provide accurate information, consistent communication, or basic attention to detail. Follow-up emails addressing major issues went unanswered, adding to the frustration and financial stress caused by their repeated errors. For someone in a senior position, the level of disorganization and lack of ownership was shocking. A company that advertises “5-star service” should not allow this kind of leadership failure to impact customers. My trust in New American Funding has been completely eroded. Based on my experience with the Senior Loan Officer and the overall handling of my refined work, I cannot recommend this company to anyone seeking professional, reliable, or customer-focused service for their financing needs.

If Blair or whoever knew what they were doing!!! And would communicate correctly!! as never given an idea of the way the process worked! A list of steps would have been nice. Blair had all the information from the beginning! Two weeks after being told it was a done deal and after having to sign several documents we were told a Bridge Loan would not work because we had 2.5 acres! Blair knew this from the beginning!! Blair knew my wife is blind! An online notary was set up, BUT the notary would not let me help my BLIND wife complete the form. When we finally closed on the loan the second online notary allowed allowed me to assist my blind wife complete the form. The only way I would EVER refer someone to you is if someone in authority would call me and offer me a $5,000 apology!!! This was a 7 week nightmare!!! Especially considering how my blind wife was treated!!! This process started on April 2 and did not close until May 27th! We were supposed to close on May 21!

woman, it was very unorganized emails after emails, different people asking for the same stuff then when I couldn't sign something, they told me to call technical support just very disorganized, jumping back-and-forth from the beginning to the end. My overall experience was very unpleasant I've button.cause before and worth this I don't have time for nonsense. I work in Caroline Industry and I out in the field. I don't have time to email and do PDF files and stupid crap like that. I just need somebody to get me alone take the data I have and get me alone I don't want no crap. I don't care about all the red tape. I want a good interest ratrate and very little communications because I don't have time for it. I got a decent interest rate and that's about the only thing I was satisfied with my fault this take your is it at the door for me on New, American funding and I know I'm not the easiest person to get along with either, but I'm the customer that's your guises problem so that's all I got to say