New American Funding Reviews
Review by Latoria Burgess for Annisha Tanksley
Completed transaction on March 21, 2021
It would have been better had she communicated more/better. I was sending documents to 3 different people and apparently none of them were communicating with each other. She would ask for bank transactions print out and then a week or so later say they’re not stamped and signed by the bank when I wasn’t told to have them stamped and signed by the bank. The communication was just terrible. Thankfully she had a coworker who was out on a family emergency that was helping her get me to closing.
Review by Cesar Martinez for Ethan West
Completed transaction on March 19, 2021
Well it took over 6 months to refinance my mortgage and I had the worst experience.
Review by Jessie Kelley for Michael McKenzie
Completed transaction on March 13, 2021
Moer professional attitudes and better communication skills
Review by Thuy Vuong for Valerie Bommarito
Completed transaction on March 9, 2021
She has poor communication skills. I always had to reach out to her first. There were corrections that needed to be made on the loan documents. She said it would be corrected and that she would send it once it was done. After that she never got back to me about the corrected loan documents. I had to reach out to someone else for it.
Review by Brian Poole for Arjun Rao
Completed transaction on March 8, 2021
It would have been better if I received clear, concise answers to questions and if things would have been done the way I asked.
Review by Rajinder Grewal for Melvin Williams
Completed transaction on March 7, 2021
Communication was horrible. Would not commit to anything even I had provided all information requested faster than required (just kept quoting arbitrary timelines). I almost lost the home because of this. Kept telling me he would give me updates on the process and never did, i had to keep asking what was going on. Kept promising he was trying to move the process along, but i don't think he did anything extra. I felt like every step of the process i was treated like i was lying.
Review by Joseph Nanci for Helen Kim
Completed transaction on March 5, 2021
She would respond to direct questions with "non-answers" and/or ignore them altogether. It would seem she is completely unprepared for what she needs to accomplish on any given day (requesting the same materials over & over again). Also, she doesn't take a proactive approach to situations, but rather a reactive approach forcing the client and their representatives (i.e. CPA's, CFA's) to put together the loan package for her & her team. We even had to manage the underwriter for her too.
Review by Daniel Koch for New Lombard
Completed transaction on March 2, 2021
False commitments on timing, terrible communication and zero accountability. Nothing is in Dianas control and you’re just so busy. This of course after I commit. Worse experience ever
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