New American Funding Reviews
Review by Joshua Lambert for New Tran-Coates
Completed transaction on March 1, 2021
Our original loan officer understood our needs, but after he left the company, we were assigned someone new who did not understand our financial goals or reason for refinancing. She made several decisions regarding the loan that did not work for us. Also, communication regarding issues, hold-ups and status was NONEXISTENT. The only time contact was EVER initiated was when WE reached out first. I would be happy to elaborate further, but I only have 500 characters with which to do so.
Review by Romiyah Johnson for Toby Lane
Completed transaction on February 25, 2021
If I could’ve worked some one else, I would’ve been better because if it wasn’t for my realtor I really would’ve been screwed over. My realtor also said she will not recommend any more of her clients with them.
Review by Douglas Fields for Toby Lane
Completed transaction on February 25, 2021
The unprofessional staff seemed to re read the documents necessary every 2 days, then ask for more. In some cases they asked for documents I had already sent. I suggest that you send your incompetent staff back to the Georgia Department of Motor Vehicles. Their talents would fit right in there. It is good for you, that your customer is handcuffed to you in the beginning, as if they weren't you would have none at the end
Review by Yoshihei Haynes for New Ambrose
Completed transaction on February 23, 2021
Communication would help
Review by Gary Hogan for Pam Rios
Completed transaction on February 19, 2021
Pam Rios and Jeff Glick were the most unprofessional people I have ever dealt with, had to call corporate on them numerous times, like pulling teeth. They lacked attention to detail, were weren't kept informed throughout the process. We almost bailed on several occasions. Our closing was delayed due to Pam Rios not acquiring the required docs on 2 different occasions. Totally incompetent, will never use NAF again, your company should be ashamed to employ such staff
Review by Barbara Bordenave for Pam Rios
Completed transaction on February 19, 2021
I WISH IT WENT SMOOTH AND EVERYTHING WAS ACCURATE.
Review by Nicole Springette for Pam Rios
Completed transaction on February 19, 2021
My experience would have been better had my Loan Consultant not waited until a week before closing to lock in my interest rate. Had she been more proactive, I wouldn't have escalated my case to seek resolution.
Review by Kimberly Sekscinski for Matt Meram
Completed transaction on February 16, 2021
This is the third time that I have refinanced, and unfortunately it was the most unpleasant. Information was unclear, and when I asked questions several times the answers were not direct. This loan process took beyond a reasonable amount of time... I settled past the lock date as a result of miscommunication between Mr. Meram and Mr. Pring. It was clear that the breakdown was the lack of communication among the staff of New American. Unfortunately I would not recommend New American Funding.
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