New American Funding Reviews

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

My closing was scheduleed for September, sale was in June. Jenn said she would surveille my credit and let me know if it changed and watch the market every day. She never communicated anything about my credit and at the last minute locked into a r*** over 7. She said we would discuss if points were worth the purchase. It was never discussed. I was told I was buying points for 5K.

Better communication. Faster processing.

Communication from both Moe and Brian was not good at all. There was very little communication as a whole, and when there was communication it was a lot of back and forth, each person saying different things, information left out, etc. This was terrible experience, I almost backed out numerous times because of the constant extensions and lack of help or communication or understanding of what was going on. One day I would be told something was perfect and acceptable and two weeks later it was unacceptable and an issue that we needed to overcome. From the beginning I was told we would close on the house on July 13th, and every time the deadline came up I would suddenly receive an email with a list of more documents they requested or issues they had, and all in all, we didn't close on the house until August 21st. It was horrible. I could type a novel on my experience with this company to explain all of the issues I had with them, but overall, this was the most nightmarish experience I could possibly imagine and I would never recommend this company to anyone.