New American Funding Reviews

katie was hard to get ahold of and didn't communicate with my realtor team. I was supposed to close July 11. On the day bedore before I received no communicarion about where we were at on the loan, and Katie did not say we had to push back the date. I'd hired movers for Saturday and turned on all my utilities. she was unreachable on Friday, day of closing. Then finally around 3:30 I get a call from realtor that she had to push back closing to Monday. this is unprofessional and unreasonable. I understand things have to be pushed back, but not 30 minutes before closing.

Closing was scheduled for June 5th. I was never called or emailed to tell me it was not happening. Brian Lacasa forgot to lock the file for closing. I ended up having to call in to find this out. They never called me. I was scrambling for a place to live for the next week. They submitted a claim on my behalf to pay for it but of course it was denied.

Sr Loan officer never seemed to know what was going on

Communication is horrible . Make promises he could not fillful Lure me in with grants total $16,000 plus $1000 for first responder. Never told me it was income base, then was told I am 40% over the required income for the grant. then told me it would cost about 32,000 to close and i signed the disclosure . Then told me I it would cost like 48,000 because of my income and I would have to pay my car and 1 credit card off. when the loan processor took over i closing cost was 58,000 then 62,300 because of the taxes . Andrew lied about everything and blamed everyone else for His mistake. ii did not even get a single grant or the $1000 for being forst responder . Andrew is horrible!!!

This was an absolute horrible experience. I am not exaggerating when I say this was bad. From start to finish there was issues. I always had to reach out to get information. I was told a bunch of things that weren't true or just wasn't correct. I had to go around our loan officer to his boss and even still had major issues. With the reputation of NAF I am beyond surprised this was our experience. I understand for them its it's not personal selling this house but to my family and I this is our first home. I was very disappointed in what we received from them and the lack of communication. We had issues all the way up to even at our closing time . So in other words I would never recommend NAF to anyone. I can't believe this is how they conduct business and still stay in business. 10/10 disappointed in every aspect.

DDDDDDDon't

See previous

Actually do what you say your going to do. And when you tell someone a number that they are going to pay monthly, don't try and screw them over in the end. Be honest and don't try to blame your mistakes on other people, let alone the buyers. Buying a house is suppose to be a fun, exciting experience but this was by far the worst experience of my life. We called 2 days before closing to confirm with both Scott and Diana what our mortgage was going to be lang they confirmed the price they had been telling us the whole time but when it came down to closing day, the documents said it was $100 more a month than we were told and when we called Scott to confront him about it, he acted dumb and told us he never told us another number even tho he did multiple times as well as Diana. They told us we were making numbers up and trying to blame us befause they messed up and couldn't just be honest. The way we were treated and the way Scott talked to my wife was unacceptable and honestly no one should ever go through them bc people don't deserve that. In the end , actual communication about what is really going on, honesty and showing people just a little human decency Is what would have made it somewhat bareable