New American Funding Reviews

We were extremely optimistic when we began this process with Andrea and her team. We given a short timeline of two weeks with the promise of no issues, but that was far from the truth. We began in late April and closed mid June. We are extremely unhappy with the disorganization and errors that were made. Andrea told us our closing costs would be around $4000, but they ended up being $8000. We had to pay rate lock fees due to Andrea and Bonnie not gathering the correct information ahead of time. Andrea asked us to pay off a few debts in the beginning, which we did, and then wanted us to pay more at the end, due to micalculations on her end. in our closing documents, the wrong amounts are listed for the debts to be paid off. When we brought this up to Andrea, she said that's how she put them in the system and she didn't want to change it, even though they're inaccurate. Now we have to send checks and wait to be reimbursed because of the inaccurate balances. Bonnie would ask us every day for documents, lose them, and then ask us again. Near the end of her time working with us, she told us we were close, and then decided to take a two week vacation with no notice to us, and without sharing all of the documents she had collected with her team. We were promised multiple times that we would be closing and then we wouldn't. Andrea promised we would close before I left for a trip, and then we didn't. She blamed it on the title company, but once I spoke to them, they said it was her team. She then made it feel like it was my fault that we weren't able to close, and that we needed to get a notary outside of Colorado due to her disorganization, which we would be charged for. She assured us the weekend before I left that we would close , but ultimately we close after I got back because of the disorganization on her end. I feel as though we were misled and told in accurate information throughout this entire process. We had to text, call, and email multiple times to get any answers and repeatedly send documents that we had already sent. I would not recommend this company to anyone and it's even more upsetting that she came highly recommended to us.

The only good part of this experience was my real estate agent

Initial contacts cordial. Cardinal provided loan product I wanted. But this was followed by a long period of inaction or intermittent action, characterized by repeated incorrect numbers in estimates, (e.g., wrong purchase price). Closing documents not available at closing time. Closing rescheduled repeatedly, more inaccurate documents provided. Closing finally completed three days late.

Difficult to work with. Virtually non-existent communication. Uncomfortably confrontational when asked to provide updates. Eventually I decided it would be easier to not attempt communication with Allison at all. That seemed to work until my realtor needed to reach out to her and was met with similar aggression. Any communication, even if it's just to touch base and reemphasize the current progress through the process, would really help people be more at-ease with an already stressful process.

My husband and I were supposed to close on a home on a Monday. Apparently, the team at Cardinal knew that we were not going to close on Thursday of the previous week because of the holiday weekend. No one told us. We showed up at closing and were told to go home. We did the same thing the following day and the day after that. We waited in the title company's office for eight hours total in two days. We could barely get ahold of Allison and she told us to stop contacting her. AWFUl service.

Train the loan consultant to be more professional

Please take the time to review all the communication via phone calls (which were on a recorded line) and email communication from the start of the process in October 2024 to June 2025. I have had too much of my time wasted by these two individuals To give a summary of events but with a little investigation ot it will be very easy to see why my survey results are what they are. I'm happy that the process is finally finished and I have learned a hard lesson as to why it's important to use a local company in the future.

Effective and timely communication between all involved would have prevented most of the issues. The poor communication made for a very difficult and frustrating process and made the whole experience unpleasant. We had to worry about when the next bomb would be dropped on us, especially after the actions on the part of NAF delayed closing by 10 days. During this time, we weren't sure if we were going to be without a home. I felt like a number and didn't feel that NAF truely cared about us as people. With buying a new home being a big desicion, it would have been nice to feel that NAF was truley fighting for us and going the distance to make for a smoothe and painless experience. It is very unfortunate that it didn't turn out that way.