New American Funding Reviews

I submitted my mortgage loan application to Cheryl Kuck after she and I talked on the phone and she asked me to submit several documents. She did not respond for several days. When I inquired, she said she was going to review them but never got back to me. The most unprofessional, incompetent and rude agent I ever dealt with.

I was the listing agent and there was confusion on who the point of contact was through the transaction which was not great. It started off poorly with not setting expectations on a closing date for a renovation loan after my discussion with the mortgage originator, Kristie Lee, who ultimately blamed it on the renovation team which was different from her communication of 45 days after I questioned it having gone through renovation loans in the past and her communication to the buyer and buyer agent. The buyer agent was not able to get clear communication (Jonathan Maxey was the processor and someone else on the team) and my attempts were unanswered as to delays and where things were in the loan process. It was frustrating. Who are you? I've never seen your name in the process of this loan. Obviously, it wasn't managed well. I'm amazed at how much communication I am receiving in the last part of the loan process and post-closing. I highly recommend better communication through the process and when there is an issue with the parties involved. I hope that my feedback on your poor performance will help you improve your systems and communication. It is unfortunate that if I see another pre-approval letter from NAF that it will be received with trepidation.

I’ll start off with, you will get A loan. They will tell you everything you want to hear. They will tell you one thing on the phone and it will change once you receive your disclosure. I received the wrong payoff balances and some that were paid off years ago. Told them multiple times to fix these before we closed but they just acknowledged me and never did anything to fix it. Jonathan Marlowe was rude to me and failed to answer his phone 99% of the time during our loan process. Would tell me one thing and the next day it would change and there were days and days that would go by with no information and his excuse was we weren’t his highest priority. But thanks for giving me a loan that I can’t use to payoff anything, real fun experience! Apart from us waiting awhile to get our appraisal done, the rest of the process took months so don’t expect to close as fast as any other mortgage or refi.

I relocated to the area and started looking to get a small place for my family. I got connected to this company through my realtor and I didn’t bother checking with others because my realtor talked highly about a person who works at the office, Jason. He was great person to work with. The problem started as soon as he forwarded my paperwork to the finance department. Now, I know the system wasn’t designed to serve people who look like me first place but some people are on a mission to make it harder. First, they wanted me to confirm my income from the United States Army Reserves by logging on to the Army website through a link they provided me with. When I bought a house before, the W2s and tax return information was only thing they required. This company asked me to compromise the government website because they don’t think the W2s and tax returns are appropriate documents or they don’t know . I told them that I cannot do that and dropped it off after multiple emails exchanges. And then I got an email from a person by the name of Melanie part of it reads as follows, "AND a Letter of explanation as to why he changed jobs! ??" Melanie. People change jobs because they are not privileged to have a career. I have been here 10 years. I am a former refugee and yes I have changed jobs for better job and pay. I might have appreciated a more appropriate and professional email. Finally, I had to withdraw all together. These issues are not something that can prevent you from working with the company. For me, I care about trust and honesty, everything else can be fixed but trust might take time to do so. And I wouldn’t do a long-term business with people I cannot trust. If you are like me, who wanted to have a business based on trust and dignity, look somewhere else. This place won’t deliver that. I am writing this because if I don’t, they won’t know and if then don’t know they won’t change.

Very traumatic experience.

Do not use NAF they will rip you off over-charge you on fees and screw you to the wall. Be careful.

This lender will try and force you info foreclosure! I have spent over an hour trying to pay them over $4000 and all I want is a recipte. They would not provide it. I called the Corp customer service number, the local office, the number on the statement and get the same answer. DO NOT use them.

better communication, we could not get any responses AT ALL