New American Funding Reviews

As an agent, if communication is your thing, go somewhere else. I pride myself on communication between myself and lenders so we can give our clients the best experience possible and unfortunately, the communication and ability to get us to the finish line in a timely fashion just didn't happen.

Not only was the client overly disappointed with Jake but the lack of knowledge and communication makes New American Funding look bad. As an agent I would call asking questions about things on the appraisal and Jake would say he would call me back and no get back to me for days at times. Been in real estate several years even using New American Funding for my personal loan. I have never been so disappointed in lender before.

We closed two weeks late. Not once did Stephen ever proactively issue an update. Day after day went by and every time I needed to know what was going on, if I didn't ask, I'd never know. Can't recall the last time I worked with a lender that was so nonchalant about missing deadline after deadline.

There were so many things he did that were unprofessional and quite rude. I am truly shocked this loan closed. It wasn't Zain that got it done, it was Kimberly. She was phenomenal but Zain will keep me from ever recommending your company in the future. He did not do competent work throughout the process and the condescending emails I received were wrong. I have them if you'd like to see them. I plan on filing a complaint with your company and if I didn't receive a satisfactory response, I will take it higher up the ladder. I was waiting for the transaction to close because I didn't want it to affect my clients.

Serious lack of communication. I would have to ask my realtor to contact him with my questions because Ethan wouldn’t respond. He wasn’t able to secure my loan until several hours after our set closing appointment because he didn’t have insurance information that he had two days to ask me about, since I had given that info two days prior. Every other person involved in this process has said something about how unprecedented this was and how they’ve never dealt with a mortgage lender like this.

Ethan responded to all my inquiries immediately and the closing took place without delays. Great customer service!!

I have nothing to tell you. You are the worst lender I have ever referred to any clients. And I sincerely regret i did after I had trusted you will give my clients the best, just I was wrong. I had good rate for her with another lender without a buy down but I felt let's build relationships together and grow our business but I was wrong as you have a wrong motive by making more from one transaction. You can't eat your cake and have it. Am not seeing myself doing business with you anymore. Thanks for not giving us the best.

Indy, You and your team started the conversation stating that I am getting certain rate. You didn't informed me that you are not locking the rate. We closed two loans with you, and I lost the good rate as your staff took lot of time to ask for information. I have to accept that my family also took bit more time to provide some papers. I couldn't get in touch with you. I wouldn't get an email respond from you or your team for several days. My brother and my mother were extremely unhappy.