New American Funding Reviews

Indy had given us a rate and then later he told us that he did not lock the rate and because of that the rate went up. When i called him and left him messages multiple times for an explanation, he never returned our calls that was unprofessional. Even though the rate went up we decided to go thru the loan, during the closing time we asked for explanation on the closing charges, Indy never returned our calls or emailed. Because of this I will not refer him to any of my friends.

It was a VERY unpleasant experience. If I have to redo the process, i will not choose this kind of service, even if it means paying higher rate on my mortgage. As a customer I was very disrespected, insulted and yelled upon. I was told my transaction does not matter because it is not large enough. There was no communication from Drapers and Kramer. Our questions were left unanswered for days, even when they promised they will get back to us within a timeframe.

The rates we got were fantastic but the communication was horrible.

Everyone other than Indy are pretty much doesn't understand the meaning of Customer Relationship. People are rude and outright unprofessional behaviors can be guaranteed. Indy is the differentiator and he understands the Customers and if I do business again I have to do it for Indy and is it worth is something I may have to reevaluate.

ANY level of communication. ANY level of competency. ANY ability to abide by a legally binding contract and protect their client. I am EXTREMELY disappointed and would NEVER recommend ANYONE from this company.

This was the worst experience I ever had. I am a first time home buyer and the loan officer Kay Grice and the processor Marie was not on the same accord. The loan officer got me to pay for an appraisal before I was even approved for the home. The day of my closing I was told by the loan officer that I couldn't get the home due to my business not being two years even though I filled my business for four. In addition she told me that they couldn't contact my previous landlord. So I asked why did she get me to pay for an appraisal before approval she stated she didn't want to delay anything. Then after we hung up the processor called to update me on the status. I told her I was already told I was denied. The processor ask me who told me that because she was not aware. I informed her the loan officer so she told me she will call me back. After that the people who suppose to contact the previous landlord called me. I informed them I'm was the tenant. They apologize and hung up. So to say I was denied and they took my funds they was extremely unorganized when it came to me. I would never recommend them to anyone. They made my experience horrible.

This was by far the worst experience that I've had in getting funding for a home I'll exclude names but thank you Orlando team. Everyday it was something new, a document to sign because we signed the wrong one previously that they provided us. I mean even down to the day we close. Closing was delayed because we needed to sign new forms for whatever reason which was never made clear to me. It seem like the Orlando team is very inexperienced or incompetent or both. And maybe I'm wrong all together but the entire thing was absolutely overly complicated. Worst of all it seem like they didn't care or couldn't be bothered. I Hope this is just a one-off experience but if you're looking for funding in the Orlando area and you're presented with New American Funding, be very careful, and just know that you'll be wanting to pull your hair out throughout the entire experience.

Never spoke to anyone