New American Funding Reviews

If our loan officer would've explained in detail what was happening and what to expect. If our loan officer would've entered correct dates for our rate lock (because that was incorrect, we had to pay for an extension). If our loan officer would've returned our calls or calls from our realtor. If our loan officer would've answered the questions we asked instead of responding with an unrelated answer.

Throughout our entire experience, Glenn never answered his phone when calling for questions. He constantly handed off everything to Lisa, who is very nice! We were very upfront with him about not wanting to have to bring any money to the closing table. We signed the CD, which stated that we would be receiving money back. He sent a new one after hours during the holiday weekend after we signed the other one without any warning. When we went to the closing table that Tuesday, the new and unsigned CD had been sent to the title company, which stated that we would need to bring $5k to the table. Outside of the fact that we were unaware of this (again, he sent the new CD after hours without any warning, so we weren’t looking for a new one to come through since we signed the other one before the holiday weekend), it was completely inappropriate to expect $5k to the table without any warning. We called Glenn as we were confused. There was no answer and no call back. After calling Lisa, she was able to reach him to tell him to call. He called back and was extremely rude and defensive from the start—calling our title agency clowns (we were at the title agency trying to figure this out, so they heard him) and said that he didn’t care that we were upset about an unknown and unsigned CD being sent over without any warning. Glenn was extremely unprofessional and uncommunicative during the entire process, but his rude and defensive behavior when we called to see if the wrong CD had been sent was really just the cherry on top.

Communication, knowledge or work arounds, closing on time, understanding the differences in time zones across the country. I had to hold this deal together with duct tape due to several dropped balls and miscommunications from Dylan. The absolute WORST transaction in my 7 plus years Real Estate career. This case file could be used as a training session on what NOT to do.......

Our loan did not close on the date set for closing. This was because clear to close documents were not received by the title company on time from New American. We found out this information on our way to closing 30 minutes prior to the scheduled closing from our REALTOR. The following day held a 3 hour wait for funds to be wired. The movers were literally 30 minutes from the doorstep of our new home. Both title company and realtor agreed on the epic incompetence leading to this result.

Poor communication and senseless delays

Bri was on top of our buying from day one all the way to the end. Very responsive to all our questions with answers in a very fast way

Stop making/rushing people to accomplish tasks urgently but then drop the ball and not do your part timely.

Absolutely a horrible place to work! Push push push, 20 hour days are expected be squeezed into an 8 hour day because no overtime. Worked many hours off the clock to keep up with NAF demands. Borrowers are just a number on a spread sheet and there is zero actual concern for a customer's ability to repay the loan, just push push push. My direct manager sucked, and was just a robot being an NAF robot. Training was a joke, lead by idiots in a department that has zero accountability. Do not use NAF for your loan purposes, there are plenty of good lenders out there and NEVER say yes to working here because after being laid off twice now, they lie to there employees. Rick and Patty the owners need to take a hard look into the business they created. Absolutely ridiculous. If I could I would put no stars. My guess after this post is reviewed it will get deleted anyways because that is the bureaucracy of the company that is broker Solutions Inc doing business as new American funding.