New American Funding Reviews

Chris was rude and yelled at me when I was only trying to understand what was happening with my money.

Jimmy is a liar. Did terrible, only what would benefit him. The entire process was a mess because of him and his lies. The guy who took over, I believe was John, was fantastic. You need more people like John. People like Jimmy ruin the reputation of your company. Although John was great, I don’t see myself recommending NAF to anyone because there’s a chance they have to deal with Jimmy. I wouldn’t wish that on anyone. He was awful to work with. But John treated us well, and got the loan taken care of. If it had all started with John, my review would be the opposite. But Jimmy left a really bad impression.

The whole process was clearly explained and straight forward !

Terrible-This experience has been the WORSE and we have bought 8 homes! To make things worse we are RETURNING Customers, but I should have looked at the latest reviews because this company has gone downhill! We were supposed to close a couple of weeks ago. The day before closing I get told the underwriter will not accept the appraisal - there is NOT a 2nd kitchen there is a wet bar- there is NO place to cook! I was told they would not let it go under FHA so we had to go conventional. My real estate agent said Alejandro (loan originator) told her he would buy down the rate if needed but nothing would change so she told him then let's do it.... I was never informed the rate or fees would go up -NOT once- matter of fact I continued to ask for information and a new closing date and received no response. The insurance asked when are we closing- I replied ALL - I would like to know also because I keep asking with no response. He finally responded to the ALL email with Wed (then said like I told you last week- I never got that message)- the only information coming is from my agent (she told me Wed). The seller's agent was told it wouldn't go past Wed so he told the sellers we would close no later than Wed (so my lease is going up to $250 a day because of this FALSE information, btw I have to lease because we didn't close 2 weeks ago like promised). I was sent paperwork late Monday night with NEW numbers that I was NEVER told about. It said if I don't sign (late Monday night) then we can't close on Thursday- we never discussed Thursday (the sellers flew down for a Wed close). Now that I am being IGNORED so now it will be Friday or Monday. I called the VP Hector because I was promised a phone call all day Tuesday so after 2:30 I left a voicemail- nothing so I emailed. I finally got a call but the day was wasted! Needless to say Hector did NOTHING to help! He could have cared less that I was given no communication and lies were issued! I learned a hard lesson- I should have terminated but they knew that had us between a rock and a hard space with no place(starting a new job etc) to go and losing our escrow. Now I’m paying a percent higher and MORE FEES because of their inability to get things done! Just a horrible experience It is very unprofessional to send something late on Monday night that is TOTALLY DIFFERENT and expect them to just suck it up and agree. I immediately texted Alejandro and he said he didn't know he would have to look at it in the morning. I told him I am not signing because I didn't agree! He said he thought disclosures were sent the previous week -well they were NOT sent -if they were why didn't he call me to ask why I wasn't signing them? It is because nothing was sent! This has been the worst experience ever and I have bought several houses! Since we are not closing tomorrow after Alejandro promised everyone- I have to pay $250 a day on a house (to lease it). This is totally unacceptable- we were NEVER closing on Wednesday I didn't get numbers/email until Monday night late! I am so tired of being lied to and ignored by a company I have done business with before- is this how you treat customers - especially repeat customers?

I really don't want to rate my lender one star but I can't move on. I would maybe rate 0. I had to continue with my loan process through them because I was on a deadline or I would have gone elsewhere. I am a return client and got treated like shit. Added cost were placed on me due to their lack in timing are efficiency. My rate was not locked as I asked and I was charged additional fees to reduce paperwork and lock in a higher interest rate. Excuses after Excuses!! Kari Schlagheck And Brooke Povlsen were my loan officers and I would run! I went from getting money back at closing to all of a sudden having to pay. They were slow with my paperwork. They don’t respond unless you file a complaint. Brook lost my paperwork it seemed like. Constantly asking for the same work over and over! My closing was pushed back 7 times! I highly do Not recommend!! As soon as I can refinance I will. They won’t get my business again! They treated me awful.

Blake and Cynthia could have actually done their jobs when it was the most important part.

Accurate and COMPLETE communication. I originally discussed my loan details with Neal. My loan was transferred to a new loan officer without notice. Don had no information for my loan from Neal and NEVER discussed anything with me regarding my loan. I docu-signed paperwork for what was originally discussed with Neal only to have totally different loan paperwork arrive on the day of closing. I refused to complete the paperwork at the original closing. When trying to discuss the issues with Misty, she was rude and unhelpful only saying it’s what you and your loan officer discussed. This was absolutely not the case. I reached out to Don and his supervisor, and not one time, did either return my call. Certain payees were required to be paid off through the loan. Four days after the closing, I contacted Don regarding these payoffs as they had not occurred yet. Only to be informed for the first time, checks for the payees were being fedex’d to me.

Unfortunately, while I had an okay experience with the original mortgage process, I have since had an unpleasant experience during the refinancing process. Regarding a refinancing inquiry, the loan officer was instructed to not yet run a hard credit pull and to instead use a soft pull at this stage in the process. I was alerted to the fact that the loan officer, Patrick Rowles, instead ran a hard inquiry. When questioned, his response was "sorry, I was on auto-pilot". I gained nothing from his efforts other than a ding to credit score. I can't say "thanks for nothing" because he in fact hurt me, which is less than nothing. Be weary with this company's loan officers.