New American Funding Reviews

PLEASE READ BEFORE CONSIDERING New American guaranteed us we would close on time. Then they pushed back the closing. Not a huge deal on it's own it happens. Then unfortunately the seller of the house passed away two days before the closing date. We asked New American to extend our rate lock until we closed. They charged us $700 for every 15 days we had to extend. Although if they never pushed the closing date back we never would have had to extend. They refused to help us out at all with these charges. I can not recommend New American if you have any issues they will not have your back, and they will not work to make sure you close on time.

My emails are constantly ignored. I am dealing with Zach who is so unprofessional in getting back to me and when he does it’s very condescending. I do not recommend this company.

Worked with a Jon, no responses, no communication. Houses are being sold like crazy and they don't speak to you for large sums of money? Ok...business elsewhere

THE WORST! Michele Cardinal doesn't return calls for days at a time and make excuses. Extended closing 3 times, only to find out, it was a problem that couldn't be fixed, and they should have known this! Very Unprofessional. Stay away they will only cost you money.

Waste of time

Got overcharged by almost a percent in interest rate and was told up and down that I had the best rate at the time without buying down the rate further. Liers

In the beginning I thought this loan officer was going to be great to work with. Towards the end of my loan process I realized she is led by her emotions and how she feels, which came off very unprofessional. This loan officer got upset with me because I was asking too many questions about the cost of my mortgage loan. She literally told me she never has experienced any previous home buyers questioning her so extensively over their home loans. That translates to, "don't question how I got your loan numbers, just trust me, even though you are borrowing hundreds of thousands of dollars. I was so taken aback by her statement I actually pitied the previous clients who bought a house with her. Also please be aware, that if you use this specific loan officer, it doesn't not matter how much cash you bring to the table. SHE WILL NOT give you any lender credit. She is the epitome of a miser. You can bring $20,000 to the table and be $350 dollars short of closing, she'll rather lose your business, than to help her clients. To be fair she is not obligated to give lender credit, but many loan officers help their clients with a few hundred, knowing they are making thousands. She is just not one that is willing to help at all. And last but not least, towards the end of my mortgage loan, right before closing, I rarely heard from her. I was going back and forth with the loan processor and she was silent not a word. She got her assistant to do all of her work, I thought her assistant was the actual loan officer for a brief moment. Her lack of support showed me I was just another monthly quota, just another paycheck. On closing day, after she got paid, I did receive a congratulations though. Go figure.

I had a horrible first time homebuyer’s experience with New American loan company. I never met Andy and the team I worked with didn’t close on time, incurred late fees that I’m paying and just a bad experience all around.