New American Funding Reviews

Be very careful with this company, I'm working with the loan officer and she has not been very honest. I've requested several times for a supervisor to reach out and yet no one has reached out. Business ethics, professionalism, integrity none of those words should be used when describing the standards new American funding.

Not professional, promises made and not kept, lack of follow up have to chase the lender for answers, lack of communication DISAPPOINTED! THE REALTOR BRAGGED ON THIS PERSON, THE BRANCH MANAGER AND I AM GROSSLY DISAPPOINTED. I was told I need to have CPA CERTIFY TAXES I ASK what form I need she stated oh I don't do that I structure the loans as if that particular task is beneath her so she said I'll have my staff get it to you tomorrow, of course i checked my email nothing so I gave up on her. She called and ask if I receive I reply no then carol says oh we have not done that so let me put something together... totally not professional. Perhaps she don't want to work with other ethnic groups outside hers. Nonetheless I think this is the worst level of a professional in her service I've ever received. Do not do business with people who double talk.

This loan process was by far been the worse I've ever experienced in all my 7x purchasing a home. Will not recommend or every use this company again.

I wasted months of my time and energy dealing with Flo Hurley. At first she was very nice and understanding and I felt that I had a connection with her and that the whole process of applying for a mortgage would be a smooth process working with her. I was completely wrong. I always sent the documents that they requested as soon as our phone calls ended and then it would be days of radio silence from Flo. I would reach out to her and then she would say that she would get back to me later. She never did until I reached out again. She claimed multiple times she sent me an email about closing costs and each time her response was that she had sent it and that was untrue. I would of never started a business relationship with her had I known this was the treatment I was going to receive.

Started a VA assumption in February 2023 and didn't close until June 2023. Devin lied about VA guidelines and requirements. He blatantly disregarded the publicly-available VA pamphlet. When confronted, Devin refused to provide documentation, refused to provide contact information for his supervisor. Closing was pushed out more than 3 months due to his negligence, costing my family more than $10,000 of money we did not have. Devin's actions were malicious and obviously negligent. I'm honestly surprised that he is allowed to handle people's money. Save yourself the heartache and find a different loan officer and a different lender.

Better communication, on the day we were suppose to buy our house we waited over three hours for the funding part. Very unsatisfied.

My entire experience with this company has been a nightmare. I refinanced my house over a year ago and my prices have gone up twice on a fixed rate mortgage. it’s been one nightmare after the other From them forgetting to pay my homeowners insurance and having the policy canceled to title issues and overall being mislead. Find a different company because if you get locked in this group for the next 30 years you will be miserable.

Hire a new loan consultant. She is very unprofessional and is led by her emotions. Towards the end of my loan, I rarely ever heard from her. Her assistant reached out so much, I starting to think her assistant was my actual loan officer. She is not for the betterment of her clients, she is for the betterment of the cash in her pocket.