New American Funding Reviews

Anthony called me on Wednesday to follow up on my question regarding DPA. Prior to him I had worked with another lender under the same organization. She exceeded expectations, was extremely communicative, and professional. Unfortunately, her role didn’t cover DPA, Anthony needed to be engaged. On Wednesday when he called out of the blue, I was at a work event attending customers and had back to back meetings. I explained to him that I was going to be in the event until Friday, the best way to reach out to me was via email. It’s Friday. I have not heard from him, unsure if Anthony is able to write an email. It’s unprofessional to leave a customer stagnant and not adapt to a way of communication just because it doesn’t serve you. Not every customer can pick up the phone during a work event, Anthony lacks communication skills and professionalism. He is unresponsive, I’m wondering if he reports to anybody because working with him has made the process more stressful. I wouldn’t recommend him at all. You’re better off with someone else, especially with someone who is able to compose an email and has strong communication skills. Anthony definitely lacks it.

It's tough to put into words what I experienced with this organization. Was told all was good to go. Day before settlement still waiting . Was told they weren't making any money off my loan because it was too small. $1600 just in origination fees sounds like money to me. Made a totally unnecessary trip to Florida from Pennsylvania for a settlement that never happened till two days later back in Pennsylvania with a mobile notary that came to my house. The paperwork was totally wrong, and had to be reprinted costing even more time. While in Florida, Vincent refused to return phone calls from me, the title company or my realtor. My realtor said that she has never seen something like this in 13 yrs as a realtor. The title company was willing to stay even later to seal the deal, but phone calls went unreturned . This experience has cost me over 5k in needless expense. These people have lied to me, cost me money, and , even after paying even higher interest for a second property, had my employer believing I was going to work remotely. We don't have that option. I have been encouraged by several people to file a complaint and seek damages. I was hoping they would make an effort to make this right, but nothing so far. Never had an experience like this in my life. I really didn't want to do this, but maybe something will be done about the loss I suffered.

Ivan Ramirez is perhaps the most incompetent person I have ever had the displeasure of working with. Not only was he late in responding to communications, he consistently made huge mistakes that required me to spend several days untangling the mess he had made. Had I not triple checked his work, he would have cost me at least $10,000 in totally unnecessary costs. I submitted all relevant paperwork over a month in advance of my closing date, and his procrastination still delayed closing by several days. After nearly six months of working together, he could not even remember my first name despite the fact that I sign it on every email. Perhaps worst of all, he attempted to avoid responsibility for these mistakes by deflecting the blame on other people. By closing, I worked almost exclusively with Stephanie Minjares because she was the only one capable of doing her job. When other people involved in the process apologize to me for his behavior and have to work extra hours to fix his mistakes, something is deeply wrong. I highly suggest auditing his actions and other accounts he has worked on because it is very likely he has cost your company or clients thousands of dollars.

I had inquired about the cost breakdown of home ownership because being a first time home buyer I wanted to know everything before signing paperwork and letting them check my credit. Well I have the rep information to contact my place of work so they can get income information so we can get some numbers. I haven't heard back; no email or phone call. It's like if you are one that takes time and wants things explained and laid out, then it's like they throw you aside; you don't matter to them anymore. I'm actually glad I didn't allow them to check my credit and I will be locking my credit report.

When I was approved for my loan Mr. Ream called my realtor and told her how much I was approved for. I never gave him permission to do this. This put me in an uncomfortable situation because I was not planning to use this realtor after it was recommended to use a realtor through NAF because I would get a discount. I think another problem was that Mr. Ream did not listen to me. He did things the way he wanted. I could write more but it is not allowing me to.

This was the first time I ever refinanced my home and this was the worst experience ever. If New American Funding treats all of their customer this way I really wonder how they get continued business. or say they are rated A+ with the Better Business Bureau. I was not treated fairly thougout this loan process. I was lied to, several phone calls were not returned to me on a timely manner, I feel that the process of my loan was out of order. I was told my loan was approved and it was not i wi

These surveys are a joke when the little communication I hit from this individual was insignificant. Anything I answer was not applicable but I had to answer something to move on. I recommend you think before sending random surveys out to people who really should just not participate

Matt Reyes was amazing he was always there to answer all my question rather it was a phone call, text or email. Eric was never available and always pushed me off to Matt. I only had two very short phone calls with Eric and one time I spoke with him in the he was very rude and short.